We anticipate the application window for this opening will close on - 26 Sep 2025

 

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

Business Description:

Cranial and Spinal Technologies (CST) operating unit is redefining cranial and spinal procedures to reduce variability and improve outcomes with the goal of restoring long-term quality of life for more patients. We are the first company to offer an integrated solution that includes artificial intelligence-driven surgical planning, personalized spinal implants, and robotic-assisted surgical delivery to make patient care more customized.

CST is the market leader in spinal implants, robotics, and navigation. Our integrated operating unit is comprised of 4 global businesses, Spine and Biologics, Enabling Technologies, intelligent Data Solutions (iDS) and China Cranial, Spinal, Orthopedics & Technologies.  

This role will support our Enabling Technologies platforms, delivering an innovative portfolio that includes advanced imaging, navigation, robotics, customized implants, and pre-operative planning aided by artificial intelligence. 

Medtronic, the Clinical Consultant II, Enabling Technologies provides clinical, technical and product knowledge support to existing and potential customers. Builds and maintains solid customer relationships and provides customer training at all levels. Is responsible for key customer reports as required to support Medtronic NeuroSurgery / Navigation/Robotic Assisted Surgery products and services.  Must perform all duties within the Quality System and BCS requirements.

This is a field based role. We are seeking a committed professional to join our team, required to reside within the territory and drive to multiple accounts throughout the region. A valid driver's license is essential for this role, which also involves travel outside the territory, presenting opportunities for broader engagement.

Responsibilities may include the following and other duties may be assigned:

Technical Support

• Coordinate, support, and collaborate with NRCs and other Enabling Technologies team members for on-site installations with our customers

• Represents Medtronic during technology-enabled procedures to provide technical assistance.

• Maintain system hardware and software to maximize system performance.

• Installs software and hardware upgrades.

• Performs system preventative maintenance.

• Provides telephone clinical support to customers.

• Uses UNIX/LINUX commands to modify operating files.

• Fulfills Software and Service Contract obligations.

Customer Support

• Acts as the primary Medtronic customer liaison for repair and technical support issues.

• Provides timely information to the district team regarding customer concerns, issues and market opportunities.

• Provide service to customers per their individual needs.

• Maintains familiarity with status of calls and issues at customer sites.

• Reports necessary complaints and partners with Clinical Manager/NRC to ensure full resolution

• Files weekly site visit and customer contact reports for service improvement purposes

Educational Support

• Educates and trains physicians and hospital personnel – OR, Radiology, Central Sterile Processing, Biomedical and Information Technologies – on technical 

  matters relating to our technology-enabled procedures.

• Provides a clinical resource for surgeons, clinicians and others being trained.

• Updates customers on tips, shortcuts and suggestions, as appropriate.

• Participates in in-house sponsored customer training at designated sites for both internal and external partners

• Provides training and resources for hospital staff to enable them to conduct training for their personnel (train the trainer).

• Continually train members of the Enabling Technologies Clinical Support team to increase their knowledge of the latest technology-enabled procedures.

Sales Support

• Work and collaborate with NRCs, Spinal Sales, and NeuroSurgery Reps to identify prospective new users for both Navigation and Robotics for applicable technology-enabled 

  procedures

• Attend and participate in sales meetings, training programs, conventions, and trade shows as directed.

• Submit reports and provide information as directed.

• Cooperate with all personnel on the execution of Company programs.