Customer Service Representative

<h2>Purpose of Job</h2> <ul> <li>Ensure accurate and timeous capturing and execution of customer’s sales orders.</li> <li>Provide first line support to customer inquiries, resolve customer queries timeously</li> <li>Enhance customer experience through customer service</li> <li>Collaborate within Sasol (M&amp;S, Supply Chain, P&amp;O, QM and Finance teams) to deliver the Sasol value proposition and achieve excellence in customer service.</li> </ul> <h2>Key Accountabilities</h2> <ul> <li>Receive, capture &amp; execute sales orders, Debit/Credit, rebates, commission and sample orders in SAP ensuring completeness according to Sasol business processes and within Sasol governance framework</li> <li>Monitor the progress of open orders, check documents, identify &amp; resolve problems, keep customers and respective internal functions informed of norm deviations </li> <li>Activelhey communicate with customers regarding SAP order status (order confirmation, delivery confirmation, order solicitation, dates of delivery)</li> <li>Investigate and resolve customer queries within set targets</li> <li>Execute consignment stock processes incl. reconciliation and invoicing (as applicable)</li> <li>Issue pro forma invoice in coordination with M&amp;S (as applicable) </li> <li>Ensure and follow up of payment reminders to customers in cooperation with respective functions (M&amp;S, Finance, SC) (as applicable) </li> <li>Management of letters of Credits in cooperation with respective functions as applicable</li> <li>Maintain SAP Order Processes (housekeeping)</li> </ul> <h2>Formal Education</h2> <ul> <li>Commercial education required</li> </ul> <h2>Working Experience</h2> <ul> <li>5 years, working experience in similar customer service environment</li> </ul> <h2>Required personal and professional skills</h2> <ul> <li>Advanced knowledge of SAP, MS Office and Information systems</li> <li>Experienced in customer service or inside sales, attention to details</li> <li>Good knowledge of chemical operations and products</li> <li>Excellent communication and interpersonal skills with strong customer focus</li> <li>Team player with strong intercultural skills ability to work across cultures and languages</li> <li>Tolerance for stress and work pressure, ability to manage different tasks in parallel</li> <li>Very good knowledge of German and English, written and spoken, additional language(s) will be an advantage</li> </ul> <h2>Our Benefits</h2> <ul> <li>A collegial team and a wide range of tasks with a high degree of creative freedom await you, for which you will quickly assume responsibility.</li> <li>We ensure the best possible work-life balance through flexible working hours, the option of mobile working and full-time employment of 37.5 hours.</li> <li>We offer you attractive remuneration, supplemented by numerous modern social benefits including company pension schemes.</li> <li>We support you in your development with individual further training opportunities at specialist, project or management level and enable a wide variety of career paths.</li> <li>As part of our health management, you can access a work-life service, personal advice/coaching and webinars at any time.</li> </ul> <h2>Your Contact Person</h2> <p>If you have any questions about the advertised position or Sasol in Germany, Anna-Lena Tomfohrde will be happy to help you.</p> <p>Anna-Lena Tomfohrde<br/> Tel.: +49 63684 - 1681<br/> Email: anna-lena.tomfohrde@de.sasol.com</p> <p> </p> <p>Sasol Germany GmbH<br/> Anckelmannsplatz 1<br/> 20537 Hamburg</p> <p>www.chemicals.sasol.com/careers/fields-of-work</p>