Senior Manager, Product Management- Account Experience

Our Digital team is focused on building customer-centric eCommerce experiences across Staples’ mobile, desktop, and app platforms. This team partners closely with technology, UX, analytics, data science, merchandising, sales, finance, logistics, legal, compliance, vendors, and senior business leaders to deliver scalable digital solutions that improve customer engagement, conversion, usability, personalization, operational efficiency, and profitable growth.

As the Senior Manager, Product Management Digital, you will lead strategic product management initiatives that advance the digital customer experience across eCommerce, mobile, desktop, and app platforms. You will develop and execute product strategies that translate complex customer and business needs into actionable roadmaps, scalable digital solutions, and measurable business outcomes.

This role operates with significant autonomy and is typically assigned to highly strategic, complex, and high-impact initiatives that span multiple teams, platforms, and business processes. The Senior Manager, Product Management Digital serves as a strategic advisor, product leader, mentor, and change agent, using customer insights, analytics, market research, AI-enabled capabilities, and emerging digital tools to shape product direction and deliver meaningful customer and business impact.

What you’ll be doing:

• Lead the product strategy and roadmap for customer account, authentication, profile, registration, and identity management capabilities across Staples' digital ecosystem.
• Drive modernization of enterprise account management experiences, including onboarding, account administration, and approval workflows.
• Partner with stakeholders, engineering and security teams to evolve identity, and access management capabilities, including SSO and enterprise integrations.
• Develop and lead the product strategy, roadmap, and prioritization for eCommerce, mobile, desktop, app, and related digital product capabilities, ensuring alignment with broader digital and business objectives.
• Translate complex customer needs, market trends, competitive insights, business requirements, and technical considerations into clear product objectives, requirements, success metrics, and execution plans.
• Lead the end-to-end product lifecycle for strategic digital initiatives, including discovery, business case development, requirements definition, backlog prioritization, development partnership, launch planning, post-launch analysis, and continuous improvement.
• Use customer data, behavioral analytics, market research, voice-of-customer insights, A/B testing, usability testing, and performance metrics to inform product decisions and optimize the customer experience.
• Partner with engineering, UX, analytics, data science, merchandising, sales, finance, logistics, legal, compliance, and other stakeholders to deliver integrated digital solutions that balance customer value, business impact, technical feasibility, risk, and speed to market.
• Identify and implement opportunities to improve site navigation, search, recommendations, checkout, personalization, automation, content, mobile usability, and other digital features that support engagement, conversion, retention, and revenue growth.
• Lead or influence AI/ML-enabled product opportunities, including personalization, recommendations, search optimization, automation, decisioning, discovery synthesis, backlog refinement, product experimentation, and responsible validation of solution quality.
• Evaluate third-party platforms, vendors, tools, and technology partners that enhance the digital ecosystem, supporting vendor selection, contract input, implementation planning, and ongoing performance management.
• Ensure product initiatives comply with applicable data privacy, accessibility, security, regulatory, and risk management requirements by partnering with legal, compliance, information security, and technology teams.
• Monitor product performance against defined KPIs, communicate progress and risks to senior leaders, and recommend adjustments to product strategy, investment priorities, or execution plans based on measurable outcomes.
• Lead, coach, and develop product managers, specialists, or cross-functional project contributors by setting clear priorities, expectations, goals, and success measures.
• Foster an inclusive, collaborative, and high-performing team environment that encourages innovation, accountability, continuous improvement, and customer-focused decision-making.

What you bring to the table:

• Strategic product leadership with the ability to connect customer needs, business objectives, market trends, and technical capabilities into actionable product direction.
• Strong analytical mindset with the ability to use data, experimentation, custome