Sr. Manager, ServiceNow

Working with Us
Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams rich in diversity. Take your career farther than you thought possible.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us.

Position Summary:

This position plays a key role in designing and maintaining ServiceNow. The person in this role will be responsible for delivering new technology features and support fixes to optimize BMS ServiceNow operations and functional enhancements. You will collaborate with stakeholders and IT teams to understand requirements and implement solutions that enrich the platform and enhance the user experience.

At BMS, digital innovation and Information Technology are central to our vision of transforming patients’ lives through science. To accelerate our ability to serve patients around the world, we must unleash the power of technology.  We are committed to being at the forefront of transforming the way medicine is made and delivered by harnessing the power of computer and data science, artificial intelligence, and other technologies to promote scientific discovery, faster decision making, and enhanced patient care. 

If you want an exciting and rewarding career that is meaningful, consider joining our diverse team!  

Key Responsibilities:

• Collaborate with stakeholders, system architects and IT teams to understand requirements and implement solutions that enrich the platform and enhance the user experience 

• Design solution on ServiceNow platform through Workflow, Flow Designer, IntegrationHub, Orchestration, Mid Servers, Business Rules, Client Scripts, UI Actions, UI Policies, ACLs, SLAs, Registry Events, Scheduled Jobs etc.

• Support and identify opportunities for continuous improvement 

• Adopt broad, enterprise-wide view and understanding of strategy, processes and capabilities

• Support business process re-engineering efforts for at least a couple medium-to-large software project 

• Communicate status updates to stakeholders and manage expectations

• Conduct User Acceptance Testing (UAT) to ensure the requirements are met

• Engage and support business services and ensure adherence to technology standards across capability delivery teams including service providers

• Work closely with cross-functional teams to deliver ServiceNow solutions

• Troubleshoot and resolve issues/incidents

• Collaborate with product managers and stakeholders to ensure requirements are clearly understood and backlog items are prioritized and partner with Developers to design and implement the solutions

• Demonstrate a flexible and adaptive approach to accommodate changing requirements.

• Must be self-directed with proven ability to make mature decisions supported by thorough data and process analysis. 

Qualifications &