Customer Service Representative

Position: Customer Service Representative
Location: The Woodlands, Texas (Hybrid - Flexibility Policy)
Status: Full-time, Permanent (1)


Are you known for your initiative and attention to detail? Are you described as an excellent team player, able to deal quickly with a variety of complex situations? Do you enjoy providing excellent service and taking good care of your customers? Do you have experience in customer service and are you looking for a new challenge in a stable and growing team that takes care of each other’s? Take this opportunity to contribute to the success and growth of a great family-owned business!

We are currently seeking an energetic, motivated and experienced professional to fill the position of Customer Service Representative to join our growing team in The Woodlands, Texas. As a Customer Service Representative, you will be responsible for effectively communicating with our customers, taking orders and tracking them through our Salesforce portal. This person will also be responsible for communicating with our commercial team to maintain the highest level of customer service. This position initiates communication between shipping, receiving, accounting, and the procurement and logistic department. This is a highly collaborative position that works at a fast pace, solutions-driven workplace. We are looking for someone with a positive and professional attitude who will ensure a dedicated and impeccable customer service.

Are you equipped with exceptional problem-solving skills and thrive in a collaborative team environment? If so, keep reading, as this position could be the perfect fit for you!

We are seeking a candidate who aligns seamlessly with our organizational culture and possesses a genuine interest in forging a long-term career with our amazing Company, renowned for its commitment to employee well-being. By joining our team, you will have the chance to be an integral part of a collaborative, innovative, and driven group within a rapidly expanding organization that prioritizes its people. Working alongside dynamic colleagues, you will have the opportunity to benefit from their wealth of knowledge and expertise, creating a truly enriching professional experience.

At Quadra, we put people first so that together, we can reimagine the possibilities.
Quadra Chemicals, a Great Place to Work US® certified, is one of North America's leading distributors of chemicals and ingredients. We have facilities across Canada and in selected markets in the United States. We are a growing company with a long-term commitment to our employees. If you are committed to excellence, you belong at Quadra. Our employees are professional and passionate about our business.

What would be your main responsibilities as a Customer Service Representative?:
• Acceptance of orders and processing of orders in our computer system
• Verify information on purchase orders
• Ensure that customer requests are handled in a satisfactory manner and in accordance with company policies and guidelines
• Communicate regularly with clients by phone or email
• Assist customers with order placement, product suggestions, different batches, etc.
• Follow up on all orders and make sure they are in the proper status
• Resolve customer issues by working closely with Sales Representatives, Account Managers and Product Managers
• Attend various face-to-face or virtual meetings (sales, quality, logistics, etc.)
• Read and understand all customer activity in Salesforce for strategic accounts
• Account maintenance management
• Comprehensive systems generated reports and analysis (weekly/monthly reporting)
• Ensure customer and operational requirements are met by communicating regularly with Logistics and Procurement.
• Ensure total customer focus by working in synergy with other departments
• Provide internal sales support for assigned account(s)

What experience is needed to have success in this role?:
• Possesses a College degree in administration, business administration, or a related field
• Minimum of 3 years of relevant customer service experience in a distribution, logistics or manufacturing environment in order to understand company’s products and services
• Must have excellent verbal and written communication skills; essential for effectively understanding and addressing customer inquiries and concerns
• Demonstrated empathy towards customer’s needs and being patient with challenging situations in order to help build strong relationships with customers
• Strong problem-solving and being skilled at identifying and resolving customer issues efficiently and creatively, finding appropriate solutions
• Excellent organizational skills and proven time-management skills in order to manage multiple inquiries and tasks while mainta