Project Coordinator, Axiom Job

Primary location: Lancaster, Pennsylvania 
Relocation offered: No 
Employment status: Full-Time 
Travel: No 
Non-compete: No 

The estimated base salary range for this role is 47,000 to 57,000 per year.  
Individual pay is based upon location, skills and expertise, experience and other relevant factors

 

​What does it mean to work at Armstrong?

It means being immersed in a supportive culture that recognizes you as a key player in Armstrong's future. We are a large company with a local feel, where you will get to know and collaborate with leadership and your colleagues across the company.

By joining us, you'll have the opportunity to make the most of your potential. Alongside a competitive remuneration package, you will receive:

A benefits package including: medical, dental, prescription drug, life insurance, 401k match, long-term disability coverage, vacation and sick time, product discount programs and many more.
Personal development to grow your career with us based on your strengths and interests.
A casual work environment where we have a recognition program for our team, and service awards. You will also be able to make the most of our fitness center and lunchtime cafe. 
A working culture that balances individual achievement with teamwork and collaboration. We draw on each other's strengths and allow for different work styles to build engagement and satisfaction to deliver results. 
​

 

 

Summary

 

Reporting to the Manager Customer & Sales Operations, the Axiom Customer Focus Representative role will provide effective and timely sales support and customer services dedicated to our AXIOM product line. Customer services include consultation and resolution services that encompass a project from start to finish.

 

What’s in it for you!

• Forge powerful connections across the business, broadening your network and amplifying your influence.
• Dive into the dynamic world of our venture business (WAVE) and explore exciting acquisitions.
• Play a pivotal role in high-profile projects for renowned brands like Microsoft, Google, and major airports.

 

What You’ll Be Doing

 

• Reviews incoming orders checking for accuracy and completeness, ensuring they have corresponding quotations and valid pricing.
• Processes orders; manually creating material IDs and sales orders using the SAP system.
• Processes Quote-to-Order using the Salesforce system to process orders from quotes.
• Responds/ answers and handles Field Sales inquiries
• Understands customer needs and maintains positive interactions throughout the order lifecycle.
• Identifies issues and offers solutions to resolve problems.
• Responsible for entering customer orders, creating and clearing shipments and deliveries for Axiom/Grid.
• Includes reading/interpreting CAD drawing packages, Bills of Materials and customer PO’s for overall accuracy.
• Provides support as needed on sample submittals, with a high level of focus for custom projects.
• Responsible for pricing extensions, pricing exceptions and job pricing – this includes new and updates required for price increases.
• Collaborate with planner/plant personnel for effective order management. This includes internal and external order, mock up and sample requests.
• Collaborate with CAD team members to