HYBRID Medical Assistant-Care Navigator (Assisted Living Facilities)

Job Type Full-time Description

Job Title: Mobile Medical Assistant (Assisted Living Facilities) – Woodstock/Canton

Position Summary

We are seeking a dedicated Medical Assistant (MA) to support a healthcare provider visiting Assisted Living Facilities (ALFs) in the Woodstock/Canton, Georgia area. The MA will serve as the scribe and the hub of communication, ensuring smooth operations between the provider, the ALF staff, and the patient’s family members, emergency contacts, or power of attorney when necessary. This role requires excellent documentation skills, effective communication, and the ability to manage the provider's schedule while ensuring continuity of care for geriatric patients.

The MA will work closely with the point of contact at the ALF to facilitate care, document patient visits and updates in Athena EMR, and help manage the provider's daily schedule. The ideal candidate will have 2+ years of experience as a Medical Assistant in a primary care setting, preferably with a focus on the geriatric population, and a current MA certification.

Company Summary

Founded in 2021, Ascend Medical is dedicated to elevating body, mind, and soul by integrating behavioral, metabolic, and lifestyle health into a comprehensive primary care model. Our innovative hybrid healthcare approach meets patients wherever they are—at home, in assisted living communities, or through digital care. We partner with traditional providers to expand access to personalized, high-quality healthcare through brick-and-mortar, virtual, and mobile services.

Our Core Values:

• Patients before Profits
• Empathy before Expedience
• Progress before Stagnation
• Team before Individual
• Safety before Everything

At Ascend Medical, you’ll be part of a forward-thinking team that consistently earns the highest patient satisfaction scores in the industry (Net Promoter Score above 95). If you’re passionate about providing exceptional, relationship-driven care, we’d love to have you on board!

Key Responsibilities

Scribe & Documentation

-Act as the primary scribe for the provider during patient visits at the ALF, ensuring all relevant information is documented in Athena EMR in real-time.

-Accurately record patient encounters, including medical history, physical exam findings, assessment, plan, medications, and follow-up instructions.

-Update patient records promptly and ensure all necessary documentation is complete and accurate for continuity of care

-Monitor and track patient progress over time, documenting changes to medications, care plans, and health conditions

-Ensure that all documentation is compliant with privacy and confidentiality guidelines (HIPAA)

Communication Hub

-Serve as the primary communication point between the healthcare provider and the Assisted Living Facility (ALF) staff (nurses, care coordinators, etc.).

-Ensure effective and timely communication of patient needs, updates, and concerns between the ALF staff and the provider.

-Collaborate with ALF personnel to coordinate patient care, including follow-up appointments, medication changes, and referrals.

-Provide clear and concise instructions to the ALF staff and patients, ensuring understanding of the provider’s orders and treatment plan.

Communication with Family Members, Emergency Contacts, and Power of Attorney

-When necessary, communicate important updates regarding the patient’s care and treatment to family members, emergency contacts, or power of attorney (POA) as designated by the patient.

-Ensure that family members or legal representatives are informed of significant changes in the patient’s health, medications, or care plans, ensuring patient confidentiality and HIPAA compliance.

-Act as a liaison to facilitate understanding and coordination between the provider and the patient’s family or POA regarding health management and follow-up care.

-Assist in coordinating care-related requests or concerns from family members, acting as a bridge between healthcare providers and family/caregivers.

Provider Support & Schedule Management

-Assist in managing the provider's daily schedule, coordinating patient visits, and confirming appointments at the ALF.

-Maintain and update the provider's calendar, ensuring an efficient and organized workflow.

-Coordinate any necessary follow-up visits, tests, or referrals for patients in collaboration with the provider.

-Prepare necessary documenta