PTP Associate

As a global leader in facilities services, we connect people and places to make the world work better. Whether directly or indirectly, you’ll play a vital role in supporting our placemakers in delivering exceptional workplace experiences for our customers. Together, we make space for people and businesses to thrive.

 

 

Location: Gdańsk 

Language: English

 

Main purpose of the position: 

 

In this role, you will be part of a dynamic team supporting both supplier account management and transactional processing activities. You will take ownership of supplier statement reconciliation and coordinate issue resolution through the Jira ticketing system, ensuring timely responses and root cause analysis in line with internal Service Level Agreements.

Your responsibilities will include handling daily incoming queries from suppliers, employees, and the ISS Finance Community, driving compliance across key stakeholders using system data and reporting. You will also support the processing of employee expenses and supplier invoices across various platforms such as Concur SAP, Coupa, DCS, Maximo, and Saffron.

Day-to-day interactions will involve close collaboration with external vendors, ISS employees, and procurement teams to ensure smooth operations and adherence to ISS policies. This is a great opportunity to grow within a global organization and contribute to the success of our Finance Service Center.

 

What will you do:  

Supplier Account Management & Compliance:

• Take full ownership of assigned supplier accounts and ensure they are reconciled and cleansed in line with the Supplier Statement Reconciliation (SSR) Policy.
• Manage relationships with critical suppliers and drive compliance across stakeholders to ensure right-first-time invoice submissions.
• Respond to supplier and business PTP queries via the ISS query portal (Jira).
• Collaborate with Procurement to re-educate business users on best practices and invoice compliance.
• Ensure timely resolution of issues with root cause analysis to support adherence to the Prompt Payment Code (PPC).
• Support internal and external audit requests and participate in improvement initiatives to maintain system integrity.

Transactional Processing:

• Process third-party supplier, internal supplier, and subcontractor invoices/credit notes in accordance with HMRC and ISS policies.
• Reject non-compliant invoices and ensure timely review and processing to support prompt payments.
• Handle employee and business queries related to invoices via Jira.
• Download and prepare documentation for audit purposes and contribute to special projects as needed.

 

 

Who will you work with: 

• Suppliers, business stakeholders, PTP Managers, Leaders, Project Managers, and Associates  

 

Professional skills you possess: 

• A university degree, preferably in finance and accounting, or the last year of studies 
• The first experience in a similar position
• General knowledge of PTP processes 
• Very good knowledge of English in speech and writing, allowing for easy communication with external and internal English-speaking clients 

 

Personal skills you excel:  

• Be a team player, with a problem-solving attitude, and high interpersonal skills 
• Ability to work in a dynamic international work environment 
• Desire to improve and learn new things 
• Additional foreign language

 

 

What do we offer:

• Opportunity for professional development within the finance and controlling function.
• Clear path for career advancement and skill-building.
• Scandinavian work culture and a positive, collaborative atmosphere.
• Impact on the development of the office and growing team.
• Work-life balance with hybrid work options and a central location in Gdańsk.
• Attractive benefits package including health care, multisport, insurance, My Benefit points, Christmas bonus, and employee events.

 

 

 

 

Why ISS

At ISS, we are more than just a service provider of cl