Operations Associate - Weekend Coverage

Snapdocs is a rapidly growing company that is disrupting the residential mortgage market, bringing scalable and sophisticated software to a pillar of the US economy that still relies on fax machines and manila envelopes. Today, 20% of real estate transactions are processed through our platform. Our products rely on carefully designed workflows, AI-based automations, and empathetic user experiences to deliver best-in-class customer experiences. We are backed by investors like Sequoia, Y Combinator, and F-Prime. 

We are an innovative team. As we expand our product offering to serve more customers in more ways, we need to grow our team with smart, hungry, and curious people. That’s where you come in…

The Operations Associate is responsible for providing product support and assisting with product transactions to ensure a smooth experience for all Snapdocs users. 

What you’ll do:

• Performs post close quality reviews and reports errors for resolution
• Performs tasks required to schedule notaries for in-person signing appointments including managing communication between parties and updating order details to ensure each signing is completed successfully
• Resolves common issues that occur during the duration of a transaction and escalates when necessary
• Makes outbound phone calls when time sensitive situations arise
• Performs quality control activities to ensure that all signings reach the expected touch points and help prevent any issues during the lifecycle of an order
• Completes special projects as requested by their manage

You’re a good fit if you have:

• High School Diploma
• 1-2 years of related work experience, ideally in a repetitive administrative environment
• Experience with title and loan documents is preferred
• Ability to quickly learn new computer systems and applications
• Excellent written and oral communication skills
• A positive, resourceful, and self-starting team player who is eager to contribute to Snapdocs' mission

Work Environment: 

• This is a remote role
• Working hours could vary from approximately 10 to 30 hours per week
• Onboarding will take place the first 2 weeks: 9:30am - 5pm MST

Shift:

• Monday - Friday, 6pm-10 PST and on Saturdays 7am - 3pm PST

Compensation: 

• $20 per hour
• Please note that the benefits listed below are eligible for full-time employees only

Snapdocs strongly values diversity and drive. We want to work with people of different backgrounds and different paths in life, and we trust our team to make smart decisions. This means we value independent work as well as collaboration. 

Our benefits include (but are not limited to):

• Excellent health, dental, and vision benefits
• 401(k) with up to 4% company match
• 16 weeks paid parental leave (regardless of gender)
• Flexible time off policy
• Flexible spending account for healthcare and dependent care
• Life and disability insurance

Snapdocs is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

California residents applying for positions at Snapdocs are subject to our candidate privacy policy. (www.snapdocs.com/california-candidate-privacy)