Staff, Product Manager (L4) - User Authentication & Identity

See yourself at Twilio

Join the team as our next Staff Product Manager on Twilio’s User Authentication and Identity product team.

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we're on a journey to becoming a globally antiracist company that supports diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the job

This position is needed to craft and deliver on the vision, strategy, and roadmap for Twilio’s User Authentication and Identity product portfolio.

Twilio is looking for a Product Manager to join the User Authentication and Identity product team of our Communications business unit. You will understand the needs of our customers for user verification/authentication and build products that solve that need at global scale. Working side by side with other product managers and engineering counterparts, you will collaborate to craft and deliver on the vision, strategy, and roadmap for authentication and identity veri

Responsibilities

In this role, you’ll:

• Be the voice of the customer in every conversation and decision, and ensure we build world class products that our customers love and value.
• Own the product strategy, roadmap, and release cadence for both zero-to-one products and expanding the value of existing products.
• Support your engineering team in delivering quality features efficiently, and your global go-to-market team in selling them. 
• Get your hands dirty, align executives, convince peers, and coordinate dependencies to get-it-done.
• Seek out unique points of view to deliver products that reflect the global population and make communication more inclusive for all.

Qualifications 

• Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

  
  

  Required:

  • Minimum of 4+ years of Product Management or related experience building customer-facing cloud products for businesses or developers.
  • Experience building products/services related to consumer authentication and identity management. 
  • Experience working in an agile/SCRUM development process with globally-distributed teams and customers, occasionally working non-standard hours.
  • Strong technical, analytical, and UI/UX design understanding. 
  • Ability to speak and write in English fluently.
  • Bachelor in Computer Science, Engineering, or equivalent practical experience required.

  Desired:

  • Experience working with direct sales, marketing, and defining pricing/packaging.
  • Experience building products/services related to APIs, identity verification, access management, fraud, billing, messaging, or telecom.
  • Founder or early-stage startup experience. 
   

Location

Location

This role is remote in the US but is not eligible to be hired in California, Connecticut, Pensilvania, New York, New Jersey or Washington State.

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 10% travel is anticipated to help you connect in-person in a meaningful way. 

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build