Sr. Travel Advisor - Leisure, Sabre

Overview

 

This luxury account delivers highly personalized services for the multitude of concierge and travel demands of its elite Members, all of whom require immediate responsiveness, fully researched proposals tailored to their individualized preferences and services that are delivered flawlessly at all times.  The Sr. Travel Advisors assigned to this luxury account, who were either trained by the company or previously worked in the travel industry or related field, are expected to know how to independently research, plan, prepare proposals and book travel, with minimal help, direction and supervision (i.e., spending no more than 50% of their day initially learning company systems and within one year, less than 20%).  Other than learning the best ways to efficiently and effectively deliver highly personalized services to this luxury account’s demanding clientele, and its pricing and processes, the Sr. Travel Advisors servicing this luxury account are provided with full authority to make decisions in representing the account’s clients.  As travel professionals, they are not provided with any scripts, quotas, or daily directives, only to provide the services that best meet the needs and preferences of its demanding clientele.  To that end, all Sr. Travel Advisors are entrusted with full autonomy and discretion, on behalf of the company, to service each client, subject to the company’s payment, invoicing, and other policies.

 

       Sr. Travel Advisors are assigned leads from Members based on their regional expertise. The company fully expects that, at all times, its Sr. Travel Advisors will be driven self-starters who always exercise their independent discretion in all decisions, even after seeking assistance or recommendations. As Sr. Travel Advisors increase their efficiency and competency, it is expected that they will be able to book outside of their area of expertise for returning Members after determining that they are properly able to service the Member to the fullest.  

Responsibilities

Individual Sr. Travel Advisors’ Daily Duties and Responsibilities

• Travel Advisors will be assigned Leads through the phone queue, email, via web request based on their regional expertise. Advisors will research, prepare proposals, book, and make necessary changes. To that end, Sr. Travel Advisors are expected to identify, prioritize, and decide what tasks are necessary to fulfill the needs of the client. 
• Travel Advisors must fully understand, evaluate, and assess what services are being requested and the expected timeliness for providing the information, always ensuring that all governing policies and procedures are followed, all clients’ preferences are met, and that no bookings are completed unless the client has assented in writing highlighting any deadlines, cancellation fees, and/or charges, penalties or fees that may be incurred.
• Travel Advisor who are unable to meet a client’s needs, and have exhausted all possible avenues, are expected to immediately seek assistance from their Department Manager or Team Leader. Sr. Travel Advisors are fully expected to have assessed any situations in which they seek help and be prepared to present what they have already done, and, if possible, present their own recommendations, before seeking assistance.
• Conduct up-to-date exhaustive research of all options currently available to meet the Member’s needs, using all resources available to them, including, but not limited to, GDS, previous itineraries, contacting vendors, packagers, etc., consulting with other Advisors, meeting with more experienced colleagues who have planned similar trips to the designated area, including, other Sr. Travel Advisors and Department Managers.
• Seek out all available, up-to-date information and combinations of all travel options, always thinking outside the box considering, for example, all transportation modes, special deals, maximizing cost savings, Hotel Programs or Select amenities, flexibility on travel dates/times, upgrades, seating, alternative routes, connections, layovers, security needs, refundability, etc.
• Research all applicable third-party vendors to determine who is the best fit for the client and seek out all relevant information to answer any questions. Negotiate, on behalf of client, with third party vendors, respectfully and appropriately at all times, seeking to obtain the most value for the client.  Consider all possible additional amenities that will be appreciated or have been specifically requested by the client, including, but not limited to, upgrades, views, bigger rooms, meal/spa credits, etc. using the luxury account’s preferred relationships. 
• Evaluate every segment of the client’s proposed trip, including, but not limited to, transportation from start to finish, se