Join us as we empower the world to work out, creating healthier lives together.

Life Fitness / Hammer Strength's Key Account Support Specialist partners with our North America Health Club Key Account team to deliver exceptional service and create unparalleled customer experiences, ensuring the success and satisfaction of our most valued clients. Guided by our commitment to putting the customer first, this role blends administrative excellence, customer service, and sales support to drive account success and business growth—with opportunities to grow into more strategic and external-facing responsibilities. It’s a highly collaborative position that thrives on teamwork, requiring strong cross-functional communication and alignment to support our partners and inspire healthier lives.

The position starts with a tactical focus on operational excellence—managing daily processes with accuracy, maintaining detailed records, and supporting quoting and order activities—while upholding our standard of raising the bar in fitness innovation.

This is a hybrid position based at our Global Support Center in Rosemont, IL (remote M/F; in-office T/W/Th). #LI-Hybrid

As Life Fitness / Hammer Strength's Key Account Support Specialist, you will:

Sales Support & Account Administration

• Maintain accurate franchise and account records in CRM and internal repositories.

• Assist with quoting Life Fitness and Hammer Strength products and services.

• Update orders post-sale and manage product/address changes.

• Provide product details and respond to key account information requests.

• Prepare open order summaries and pull sales data reports.

• Support facility design requests and other account-specific needs.

• Collaborate with Business Support, Order Management, and Key Account Managers to prioritize and complete tasks.

Customer Service & Team Collaboration

• Serve as a point of contact for internal Key Account Managers, resolving issues and sharing updates.

• Support meetings with agendas, materials, and follow-ups.

• Deliver responsive, professional customer service to strengthen client relationships.

What Life Fitness / Hammer Strength is looking for in our Key Account Support Specialist:

• Bachelor’s degree required.

• 2+ years of experience in sales support, customer service, or account management.

• Experience in fitness, wellness, or related industries preferred.

• Strong communication, organization, and administrative skills.

• Proficiency in Microsoft Office; Salesforce and Oracle experience preferred.

• Ability to manage competing priorities and work effectively in a hybrid environment.

At Life Fitness / Hammer Strength, we think customer first, play as one team, and raise the bar on fitness innovation—in the gym and in every corner of our facilities. We persevere and get it done, with a clear purpose to inspire each other to live healthier lives. If you’re ready to bring out the best in people while powering the future of fitness manufacturing, we invite you to apply. 

Want to take the next step in your career? Life Fitness / Hammer Strength takes pride in our talented employees and believes in providing opportunities for further growth and advancement. We encourage you to test your strengths, push your limits, and unleash your potential. If you feel the position is right for you, we invite you to apply. We’ll work with you closely to support you throughout the hiring process. If your CV/ resume shows that your skills and experience have synergy with the job description, then we’ll hop on a call to get to know you and your experience and discuss the position in more detail. If it’s not the right opportunity this time, we’ll always let you know.  

At Life Fitness / Hammer Strength, we believe in taking care of our team with a comprehensive total rewards package that includes competitive pay and a range of valuable benefits. The salary range for this position, intended for U.