Classroom Support Student Technology Assistant (STA 1) (Open to Work Study and Non-Work Study)
The University of Texas at AustinAbout the role
Job Posting Title:
Classroom Support Student Technology Assistant (STA 1) (Open to Work Study and Non-Work Study)----
Hiring Department:
College of Liberal Arts----
Position Open To:
All Applicants----
Weekly Scheduled Hours:
19----
FLSA Status:
Non-Exempt from FLSA----
Earliest Start Date:
Immediately----
Position Duration:
Expected to Continue Until Dec 31, 2026----
Location:
UT MAIN CAMPUS----
Job Details:
General Notes
Join Liberal Arts Instructional Technology Services (https://liberalarts.utexas.edu/laits/), a unique service department dedicated to creating, maintaining, and promoting technology within the College of Liberal Arts at The University of Texas at Austin.
UT Learn and LinkedIn Learning are free professional development programs offered to student employees, as well as the SEED Programs under the Student Employment Office:
https://hr.utexas.edu/learning-development
https://www.linkedin.com/learning/?u=36306084
https://hr.utexas.edu/student/SEED
https://hr.utexas.edu/student/SEED/seed-workshops
For more information about the College of Liberal Arts, please visit: https://liberalarts.utexas.edu/.
Purpose
The LAITS Classroom Support Student Technology Assistant (STA) is responsible for supporting and maintaining classroom technology across campus. STAs will work collaboratively with other students and full-time technicians to provide help desk support for the learning technology in classrooms and other spaces on campus. This introductory position requires some morning shifts, frequent walking, and a positive customer service attitude.
Work-Study Job Information
Supervisor: Russell Lombard
Work location: RLP Building 305 E 23rd St, Austin, TX 78712
Responsibilities
Conduct campus-wide classroom technology checks from 6:00–8:00 a.m. to ensure functionality ahead of scheduled classes.
Staff the Classroom Support Help Desk, providing phone and in-person support for Faculty/Staff experiencing classroom technology issues.
Dispatch to classrooms in response to active technology support requests.
Create support tickets for classroom technology issues and user-reported problems.
Transporting equipment, tools, or other supplies to various buildings on-campus.
Assist Classroom Support Technicians with various projects as assigned.
Required Qualifications
Availability to work 6:00am - 8:00am for Morning Classroom checks.
Current undergraduate or graduate student at UT Austin.
Strong attention to detail and organization.
Demonstrate basic proficiency with both Mac and PC operating systems
Strong written and verbal communication skills
Punctual attendance
Ability to work independently and in a team-oriented environment
Ability to provide good customer service to faculty, staff, and students.
Relevant education and experience may be substituted as appropriate.
Preferred Qualifications
Familiarity with AV systems and components
Prior experience with customer service and/or technical troubleshooting
Familiarity with online video conferencing platforms such as Zoom and Teams.
Salary Range
$15.00 Per Hour
Working Conditions
Environmental Demands:
May work around standard office conditions.
May work in extreme temperatures.
May work in shared work spaces with frequent interruptions.
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