Vice President, Strategic Operations and Business Transformation

Thank you for considering Progyny!

Progyny is seeking a strategic, execution-oriented leader to serve as Vice President of Strategic Operations and Business Transformation. This role will be a key partner to the COO, responsible for driving operational performance management, leading enterprise-wide initiatives, and enabling transformation across the organization. The VP will oversee the design and execution of cross-functional programs that enhance business agility, improve performance, and align with Progyny’s strategic priorities.

This is a high-impact leadership role that blends operational rigor with strategic foresight, requiring a leader who can both architect and operationalize change.

What you will do...

Operational Performance Management

• Lead the development and execution of enterprise performance management frameworks, including KPIs, dashboards, and business reviews.
• Partner with Finance, Clinical Ops, Member Services, and Client Success to ensure alignment of operational goals with company strategy.
• Identify and resolve performance gaps through root cause analysis and structured problem-solving.

Business Transformation & Strategic Initiatives

• Drive the end-to-end execution of high-priority initiatives across departments, including clinical, member, and client operations.
• Lead transformation programs that improve scalability, efficiency, and experience across the operational value chain.
• Serve as the operational lead for enterprise capability modeling, process optimization, and change management.

Cross-Functional Leadership

• Act as a strategic advisor to the COO and senior leadership team on operational priorities and transformation opportunities.
• Facilitate alignment across business units, ensuring initiatives are integrated and outcomes are measurable.
• Build and lead a high-performing team of program managers and analysts focused on execution excellence.

Enterprise Reporting & Governance

• Oversee the cadence and content of operational reporting, including monthly and quarterly business reviews.
• Establish governance structures for initiative tracking, risk mitigation, and stakeholder engagement.

About you....

• 10+ years of progressive leadership experience in healthcare, operations, or business transformation.
• Proven track record of leading enterprise-wide initiatives and delivering measurable performance improvements.
• Deep understanding of healthcare operations, payer/provider dynamics, and regulatory frameworks.
• Strong analytical and strategic thinking skills; ability to synthesize complex data into actionable insights.
• Exceptional communication and stakeholder management skills.
• Experience with process improvement methodologies (e.g., Lean, Six Sigma) preferred.
• Bachelor’s degree required; MBA or related advanced degree preferred.
• Experience working in a high-growth, matrixed organization, preferred.
• Comfort operating at both strategic and tactical levels, preferred.
• Demonstrated ability to influence without authority and drive cross-functional alignment, preferred.

Please note: This is not a digital nomad or remote international position; candidates must be based in the United States. Progyny is unable to provide visa sponsorship for this position. Candidates must be authorized to work in United States without the need for sponsorship, now or in the future.   

About Progyny: 

Progyny (Nasdaq: PGNY) is a global leader in women’s health and family building solutions, trusted by the nation’s leading employers, health plans and benefit purchasers. We envision a world where everyone can realize dreams of family and ideal health. Our outcomes prove that comprehensive, inclusive and intentionally designed solutions simultaneously benefit employers, patients and physicians.  

Our benefits solution empowers patients with concierge support, coaching, education, and digital tools; provides access to a premier network of fertility and women's health specialists who use the latest science and technologies; drives optimal clinical outcomes; and reduces healthcare costs.