People Operations & Benefits Lead

About Faire

Faire is an online wholesale marketplace built on the belief that the future is local — independent retailers around the globe are doing more revenue than Walmart and Amazon combined. At Faire, we're using the power of tech, data, and machine learning to connect this thriving community of entrepreneurs across the globe. Picture your favorite boutique in town — we help them discover the best products from around the world to sell in their stores. With the right tools and insights, we believe that we can level the playing field so that small businesses everywhere can compete with these big box and e-commerce giants.

By supporting the growth of independent businesses, Faire is driving positive economic impact in local communities, globally. We’re looking for smart, resourceful and passionate people to join us as we power the shop local movement. If you believe in community, come join ours.

About this role

We are seeking a People Operations & Benefits Lead to join our growing People Team. The ideal candidate will play a pivotal role in managing benefits programming, operational efficiency, and overall employee experience at Faire.

What you’ll do 

Benefits Operations (70%):

• Provide expert guidance to employees on benefits eligibility, enrollment, claims processing, and general benefits inquiries
• Manage escalations with benefit carriers to ensure quick resolutions for employees
• Lead open enrollment processes globally, coordinating meetings and communicating deadlines
• Administer annual benefits renewal, plan changes, and compliance reporting
• Manage relationships with benefit providers, negotiate contracts, and ensure high-quality service
• Oversee benefits compliance administration, including HSCO reporting, non-discrimination testing, and 401k audits
• Partner with leave provider to administer all leaves of absence programs 
• Partner with Payroll and Accounting teams to reconcile benefit payments and invoices

People Operations (30%):

• Support core People processes, including onboarding, offboarding, immigration and relocation support, and cyclical People programs
• Maintain accurate and up-to-date employee records for reporting purposes
• Process employee changes in the HRIS, including hiring, termination, promotions, and data changes
• Collaborate with Talent, Payroll, IT, and Facilities to ensure a cohesive employee experience

Qualifications

• 5 years of experience in building and managing benefits programs in the US, Canada, and Europe
• Strong written and verbal communication skills, with the ability to engage with employees and executives
• Proven analytical skills, distilling complex information into clear recommendations
• Cross-functional collaboration capabilities and strong project management skills
• BA/BS degree with 6 months to 1 year of HR-related work experience in a high-growth organization.

Salary Range

California / New York: the pay range for this role is $124,000 - $170,500 per year.

Colorado / Washington / New Jersey: the pay range for this role is $111,500 - $153,500 per year.

This role will also be eligible for equity and benefits. Actual base pay will be determined based on permissible factors such as transferable skills, work experience, market demands, and primary work location. The base pay range provided is subject to change and may be modified in the future.

Faire’s flexible work model aims to meet the needs of our diverse employee community by making work more flexible, connected, and inclusive. Depending on the role and needs of the team, Faire employees have the flexibility to choose how they work–whether that’s mainly in the office, remotely, or a mix of both. 

Roles that list only a country in the location are eligible for fully remote work in that country or in- office work at a Faire office in that country, provided employees are located in the registered country/province/state. Roles with only a city location are eligible for in-office or hybrid office work in that city. Our talent team will work with candidates to determine what locations and roles are eligible for each option.

Why you’ll love working at Faire

• We are entrepreneurs: Faire is being built for entrepreneurs, by entrepreneurs. We believe entrepreneurship is a calling and our mission is to empower entrepreneurs to chase their dreams. Every member of our team is an owner of the business and taking part in the founding process.
• We are using technology and data to level the playing field: We are leveraging the power of product inn