Administrative Assistant

General Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers:

Your tasks

Answer Service Calls & emails then enter tickets in FA

Monitor Support email

Send Service Quotes to customer (parts/labor for service tickets)

Once PO received ask Technician to schedule

Field follow up calls & emails from customers about scheduling service

Sends notification to technician to schedule jobs and lets customers know ETA

Send Parts quotes to customer for Tray orders or parts only orders.

Certificate of Insurance

MRAs for return parts in KR Dealer portal

SMs done enter in Dealer portal

Van Inventory replacement orders

Parts orders for job sites

SAP, Microsoft Products

Your profile