Project Manager Global Network - Roadside Assistance & Mobility

Key responsibilities/What you do

 

• Drive Network Management projects linked to RSA and Mobility topics.
• Monitor implementation progress of initiatives including KPI evolution and benefits.  
• Lead run projects wich a view to improving performance and quality of Network Management in the various Business Units.
• Collaborate with the various central and local Ops and non-Ops departments to achieve constant alignment and project success, e.g. Global Operations, OM, PMI, UW and local BUs.
• Anticipate and mitigate project risks proactively and foster best practice sharing within the team.
• Contribute to team morale by going beyond project deliverables and ensuring positive communication and collaboration between team members within the Global Ops RSA organization, not limited to Global RSA Network & Mobility.                 

                                                                                                   

RSA Network Project Management

 - Drive scoping and management of RSA Initiatives for Network Management.

 - Define business case and roadmap in alignment with central departments (Procurement, PMI, OM, UW, etc.) and local Business Units.

 - Ensure tracking of implementation and update project documentation accordingly.

 - Drive savings definition and regular update with BUs, in alignment with the Allianz Savings Methodology.

 - Support in the preparation of the relevant presentation support for key stakeholder meetings (e.g. with RSA LoB).

  - Collaborate with other Network Management colleagues to ensure close alignment with other initiatives and dependencies.

 - Foster the implementation and dissemination of Best Practices within the Network and Ops Management team, function, and other departments involved in Network projects.

 - Act as preferred point of contact with internal Departments / stakeholders on all initiatives under their scope (e.g. LoB, PMI, UW, OM, Transformation, Run, etc.).                

 

RSA Network Run Project Management / BU Flying Squad

 -  Drive scoping and management of RSA Network Run initiatives with a view to improving performance and quality in selected Business Units (remediation programs).

 - Lead clarification of as is situation, including KPI monitoring.

 - Work with local Network and Ops contacts to define improvements actions.

 - Coordinate implementation of said actions and monitor KPI progress.

 - Maintain project documentation up to date and prepare presentation support for relevant steering committees.                                                                         

Transform RSA Network Management

Act as driver of the RSA & Mobility Network Management transformation:

- Define target models for Network Management set-up in BUs e.g. recommended number of providers depending on case volumes and geographies

- Define target models for Network Management team set-up within Allianz Partners

- Lead New Network Models definition and implementation (e.g. Network Franchising Models, Own Fleet, Provider marketplace, etc.).                                                                                                                                                                                                        

Global Standards & Governance

 - Define, implement, communicate and monitor implementation of Network Management global standards for RSA.

 - Continuously enrich Global Standards with best practices identified throughout the group.

 - Support the closing of Audit findings for Network Management as needed.

 

Key requirements/What you bring

You will have the responsibility to steer RSA & Mobility Network Initiatives with a view to achieve external spend savings and/or customer satisfaction improvements.

 

Network Management Expertise: A strong understanding of network management principles, including the ability to oversee and optimize network performance, troubleshoot issues, and ensure high availability.

 

Project Management skills: Experience in planning and executing assistance network-related projects, including system upgrades, expansions, and integrations.

 

Technical Knowledge: Familiarity with assistance technologies and platforms, such as telecommunication systems, contact center solutions, and customer support tools.

 

Compliance and Quality Assurance: Knowledge of regulatory requirements and quality standards applicable to assistance services, such as GDPR, data