Community Resource Specialist

Site: The Brigham and Women's Hospital, Inc.

 

At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission—from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community.  We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.

At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare — people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds – to apply.

 

 

Job Summary

Brigham and Women’s Hospital (BWH) is dedicated to serving the needs of the community and is deeply committed to its role in promoting health equity by eliminating racial and ethnic disparities in health care in Boston’s neighborhoods and surrounding communities. BWH is committed to providing the highest quality of care for all patients and ensuring that patients, in particular the most vulnerable patient populations, receive the highest quality care. As part of the Violence Intervention and Prevention Programs (VIPP), Community Resource Specialist functions as part of a multidisciplinary team working on the prevention and intervention of violence related intentional injuries in our communities. Prevention strategies include individual and community education, training service providers, promoting collaborations and networks, and addressing change at all levels of the social ecology that influence intentional violence

This position is responsible for assisting with the development and continuity of collaborative relationships with community resources for our patients. The Community Resource Specialist is responsible for acting as a liaison between the hospital and various groups and services in the community. The Community Resource Specialist reports into the Clinical Program Director of VIPP.
PRINCIPAL DUTIES AND RESPONSIBILITIES:

- Provide assistance to patients identified by Emergency Department, Social Work, admitting team, or other members of the multidisciplinary health care team

- Advocates for patients to ensure their safety, physical, legal and financial well-being.

- Support patients to meet their health goals.

- Proactively develops and maintains partnerships with local community-based agencies and programs.

- Maintains the resource database and regularly update staff on new information

- Act as a liaison between the patient, care teams, and community groups and fosters relationships with key contacts in those groups

- Maintain patient confidentiality in all matters.

- Participate in process improvement groups - community visits

- All other duties as assigned Program Coordination

· Oversight of service delivery, coordination with hospital staff on integration of services, and development and implementation of policies and protocol at BWH for the Violence Recovery Program in consultation with the program manager

· Responsible for liaising with Emergency Department, Security and Social Work to define process/workflow when responding to patients of interpersonal violence

· Participation in clinical rounds and case reviews as appropriate to ensure consistent standards of practice across departments

· Participate in regular interdisciplinary team meetings to develop strategies for better supporting patients with complex care needs

· Provides consultation to BWH providers on high risk cases involving community violence and addresses practice issues that relate to the needs of patients and employees of BWH

· Collaborate with a diverse array of community service providers including education, employment agencies, mental health services, and violence intervention programs to coordinate services for youth impacted by violence

· Refer patients and their families, who need assistance, to the appropriate educational resources regarding health care delivery, health and wellness programs, legal management, government programs, community agencies, public and private organizations, housing options, and other services, as appropriate

· Research resources and programs available for patients and their caregivers including but not limited to: disabled and elder housing as