Senior Manager, Commercial Intelligence

At Zelis, we Get Stuff Done. So, let’s get to it! 

  

A Little About Us 

Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients.

At Zelis, AI is woven into the fabric of how we work. Every associate is expected - and empowered - to partner with AI to challenge the status quo, accelerate innovation, and amplify their impact. This is a place for builders with a growth mindset who act with agility, embrace change, and use modern technology to shape smarter solutions, exceptional experiences, and the future of our industry for our clients, customers, and our culture.

  

A Little About You 

You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are.

Position Overview

The Senior Manager, Commercial Intelligence will lead how Zelis brings data, performance trends, and market context together to deliver compelling, executive-ready business reviews for our most strategic clients. This role is responsible for transforming reporting into clear value stories that support stronger client relationships, more strategic conversations, and better enterprise decision-making.

This is a player-coach role for a leader who can both shape high-impact client narratives directly and guide a team in delivering consistent, insight-driven business reviews at scale. The Senior Manager will serve as a strategic thought partner to senior client-facing leaders and executives, helping Zelis elevate top client engagements from reporting updates to value-led conversations.

Center of Excellence Leadership & Enablement 

• Define the standards and quality bar for executive-ready business reviews  

• Coach and develop a high-performing team focused on insight generation and storytelling  

• Create repeatable frameworks and guidance that help scale high-quality client narratives across strategic accounts 

 

Executive-Level Insight & Storytelling 

• Establish success metrics for Business Reviews including insight depth, consistency, and executive impact 

• Translate complex data, KPIs, and market signals into clear, compelling executive narratives for executive client audiences 

• Develop points of view on market dynamics, client performance, and emerging trends 

• Present insights with executive presence, shaping strategic conversations with senior client stakeholders 

• Elevate Business Reviews from reporting to decision-oriented, insight-first engagements: connecting performance results to enterprise value, business outcomes, and forward-looking opportunities 

Market & Trend Leadership 

• Identify meaningful client, product, and market trends and translate them into relevant executive talking points  

• Help evolve enterprise benchmarks and insight libraries that strengthen value narratives across strategic accounts  

• Synthesize emerging themes to inform leadership decisions, client messaging, and account strategy 

Cross-Functional Partnership 

• Partner closely with Sales, Client Success, Revenue Operations, Analytics, Product, and Business Units to shape value-led engagement strategies for Zelis’ top strategic clients 

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