Business Systems Analyst

Description

We're seeking a proactive and strategic Manager of Enterprise Operations & Compliance to support internal business functions across our growing federal contracting firm. This role ensures company-wide excellence in Quality Management (ISO 9001), CMMC readiness, holistic human capital management, and customer relationship management optimization—with a deep focus on the compliance-driven demands of federal tech services. This manager will interface directly with employees working across multiple contracts supporting different customers, teaming partners, external consultants, and internal stakeholders to align operational practices with customer expectations, regulatory requirements, and business growth.

We're a small mission focused business, not a lifestyle company. We use the Entrepreneurial Operating System (EOS) management framework, based on Gino Wickman’s book Traction. You will report to the CEO and work across multiple team members to give and receive information. 

Requirements

Document business critical processes related to company overhead and G&A functions. Assist with documenting program and contract related processes. This includes outsourced responsibilities. Once initial documentation is done, iteration will occur as the business grows and evolves. Working with resources to create schedules, resource plans, job descriptions and training is the next step once processes are documented. Metrics will be defined, collected, and measured across all processes. Change control boards will occur to manage change in process. The outcomes of this position are improved communication, efficiency, and profitability of the company.  The list below is not all inclusive and is subject to change based on business needs. 

Functional Area Responsibilities: 

Quality & ISO 9001 

• Maintain and enhance the ISO 9001 Quality Management System in alignment with federal contract requirements. 
• Lead internal audits, support external surveillance audits, and ensure all processes and documentation are FAR/NIST compliant. 
• Translate and communicate quality metrics into actionable insights for leadership and delivery teams.  
• Apply continuous process improvement with communication plans to all aspects of work.

Security 

• Coordinate and communicate requirements across personnel, system, and physical security partners.
• Collaborate with proposal and program teams to articulate and deliver on personnel, system, and physical security requirements and controls. 

IT Governance & CMMC Compliance 

• Manage CMMC implementation across internal systems and subcontractor environments. 
• Manage communication and schedules for IT operations across the company.
• Manage relationships and communicate project data internally with stakeholders and externally with consultants, partners, contract staff, and vendors.

Human Capital Operations 

• Partner with HR and project managers to implement talent strategies aligned to federal client requirements (e.g., labor category compliance, certifications). 
• Communicate with all stakeholders on metrics and status of staffing related topics 
• Collect and communicate metrics related to training, succession planning, and any new staffing requirements from programs or new contracts 
• Enable resources and communication for workforce onboarding/offboarding processes in accordance with security clearance procedures. Communicate metrics on these workflows. Iterate and improve workflows as requirements change 

Relationship Operations 

• Oversee end-to-end relationship management processes to ensure consistent, high-quality client engagement, retention, and satisfaction. 
• Collaborate with cross-functional teams to optimize tools, track performance metrics, and implement service improvement strategies. 
• Lead issue resolution and communication protocols, ensuring timely follow-up and alignment with customer expectations and contractual obligations. 

Qualifications: 

• Bachelor’s degree in Business, Cybersecurity, IT, or related field. Equivalent experience considered.   
• 8+ years in operations, compliance, or enterprise systems management in a federal contracting environment. 
• Strong knowledge of how to work with and navigate success within ISO 9001, NIST SP 800-171, CMMC, DFARS, and FAR/DFAR compliance. 
• Experience with federal contract lifecycle and government-facing audits. 
• Familiarity with Human Capital systems used in GovCon (e.g., Unanet, Paylocity, ATSs, etc.). 

Preferred Attributes: 

• Current or prior security clearance (Secret or above) strongly preferred. 
• Demonstrated success bridging technical compliance with