Lab IT Support Engineer

Job description:

Are you seeking an unparalleled opportunity to demonstrate your engineering abilities in an extraordinary organization? Look no further! Capgemini is in search of a highly motivated individual with outstanding work behaviors to join our team as a Lab IT Support Engineer. As an industry leader, we strive for excellence and are dedicated to delivering outstanding service to our clients.

Key responsibilities:

• Perform user administration tasks, including crafting user accounts and ensuring their validity.
• Incident resolution (troubleshooting, physical checks of instruments, network issues, and licenses)
• Coordinate with vendors and interact with network teams to facilitate the installation of lab instruments
• Write and update SOPs
• Provide periodic reviews and maintenance support to instrument owners, including ensuring maintenance plans are followed and supporting firmware updates

Required Skills

• 2 to 5 years of experience in Lab IT end-user support within the Pharma or Biotech industries or equivalent work experience and applicable certifications
• Experience with Lab instruments and lab instrument PCs
• Strong communication skills
• Install and upgrade software
• Support first line of troubleshooting

Life at Capgemini

Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:

• Flexible work
• Healthcare including dental, vision, mental health, and well-being programs
• Financial well-being programs such as 401(k) and Employee Share Ownership Plan
• Paid time off and paid holidays
• Paid parental leave
• Family building benefits like adoption assistance, surrogacy, and cryopreservation
• Social well-being benefits like subsidized back-up child/elder care and tutoring
• Mentoring, coaching and learning programs
• Employee Resource Groups
• Disaster Relief

About Capgemini Engineering

World leader in engineering and R&D services, Capgemini Engineering combines its broad industry knowledge and cutting-edge technologies in digital and software to support the convergence of the physical and digital worlds. Coupled with the capabilities of the rest of the Group, it helps clients to accelerate their journey towards Intelligent Industry. Capgemini Engineering has more than 55,000 engineer and scientist team members in over 30 countries across sectors including Aeronautics, Space, Defense, Naval, Automotive, Rail, Infrastructure & Transportation, Energy, Utilities & Chemicals, Life Sciences, Communications, Semiconductor & Electronics, Industrial & Consumer, Software & Internet.

Capgemini Engineering is an integral part of the Capgemini Group, a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided every day by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2022