Sr. Customer Success Manager - North America

Help us bring people and businesses togetherOur SaaS platform enables multi-location brands and businesses to boost their online presence. From big to small, from Adidas to ZenPark, our client base contains some of your favourite brands as well, we bet.  
The Past, Present & FutureIn 2013, Uberall was born out of the vision by longtime friends and business partners David Federhen and Florian Hübner. They wanted to bridge the online and offline world more effectively, so companies could generate new customers, build customer relationships and increase their sales. They created a platform that would connect companies with local customers through search and discovery, engagement and conversion.
In July 2021 we acquired one of the most successful location marketing platforms in the US, MomentFeed, and raised a series C funding round of $115m. We plan to seize on this momentum to rapidly expand in North America and become the undisputed global leader in this space. This role is pivotal to us executing on this journey!!
You and usAround 400 Uberallers, with 50+ different nationalities, live and breathe our three core values: 🌵 GROW TOGETHER  ⛰ DEMONSTRATE PASSION & PERFORMANCE  ✊ BE BOLD & DRIVE CHANGE 
If you are thinking about becoming our newest addition, apply here.
About the Role
As a Senior Customer Success Manager at Uberall, you will be a strategic partner to our most valuable international enterprise clients. This role is a unique hybrid, blending traditional Customer Success with a proactive, growth-focused Account Management mindset. Your primary responsibility is to maximize the value our clients get from the Uberall platform, ensuring long-term retention and satisfaction. Crucially, you will also be responsible for identifying and nurturing opportunities for expansion within your accounts. A background in a sales-oriented environment is highly valued. This experience is key to your ability to recognize new business needs, have strategic conversations with senior decision-makers, and generate qualified upsell leads for our sales team. You will act as the trusted advisor who drives customer success and acts as a key driver of growth within your existing accounts.

Your Responsibilities:

• Strategic Account Management & Retention: Manage a portfolio of strategic enterprise accounts, acting as the primary point of contact for all strategic matters. Develop a deep understanding of your clients' businesses to ensure Uberall solutions deliver measurable ROI and value.
• Proactive Growth Identification: Actively identify, nurture, and develop expansion opportunities within your accounts. You will be responsible for strategically positioning additional products and services and generating qualified leads and working towards defined retention and upsell targets.
• Relationship Building: Build and maintain strong, long-lasting relationships at all levels of the client organization, from day-to-day contacts to VP/C-level decision-makers, to ensure alignment on long-term partnership goals.
• Value Delivery & Renewal: Lead strategic conversations and executive business reviews to showcase the value delivered by our platform. Support renewals and mitigate risks through clear account planning and proactive issue resolution.
• Cross-Functional Collaboration: Serve as the voice of the customer internally, providing insights to influence product development. Collaborate cross-functionally with Customer Operations, Pre-Sales, Product, and Marketing to deliver best-in-class service and support.

Your Profile:

• 5+ years of experience in Customer Success, Account Management, or a related SaaS/technology field.
• A proven track record of managing enterprise customers with a strong focus on driving revenue growth. 
• Sales background (e.g., BDR, Account Executive) with experience in running the full sales cycle.
• Exceptional communication skills with the ability to confidently lead conversations with VP and C-level audiences.
• A consultative and strategic mindset with the ability to translate customer needs into business opportunities.
• You are proactive, highly organized, and able to manage competing priorities effectively.
• You are comfortable discussing KPIs, ROI, and metrics to showcase success and inform your strategies.
• Fluency in English is required; additional languages are a plus.

 What we offer:🗺 Remote and flex work hours...yes, d'uh! It's not 1992 anymore. Check our social media content for some remote working stories. Who needs a cubicle, when you can have your cat walking through the video-call?
🥳 Waffle days, bad jokes, a H