Jobs and Careers

Professional Services Engineer - DoD

United States, United Statesfull_timeVerifiedPosted 2 Jan 2025

About the role

Who We Are We envision a world where every cyber asset is seen, secure, and compliant. Forescout Technologies, Inc., a global cybersecurity leader, continuously identifies, protects, and helps ensure the compliance of all managed and unmanaged cyber assets – IT, IoT, IoMT, and OT. For more than 20 years, Fortune 100 organizations and government agencies have trusted Forescout to provide vendor-agnostic, automated cybersecurity at scale.

What You Will DoForescout has an excellent opportunity for a strategic Professional Services Engineer (PSE) to join our high-energy, multi-cultural, world-changing team. A Forescout Professional Services Engineer (PSE) provides technical and consultative services to assigned accounts to drive the adoption and maturation of the customers’ Forescout deployments. The PSE must be able to solve technical and process challenges to ensure customer success. The PSE must also understand the customer environment (people, process and technology) and how the Forescout deployment supports the customer goals and use cases. The PSE role is to ensure solution success, customer satisfaction and account renewal/expansion. In this role, you will

Understand US Federal customers use cases and requirements to optimize the delivery of the Forescout solution.
Maintain strong relationships with key US Federal customers, gathering feedback and insights to drive the Forescout deployment.
Ensure that network and operational technology security products comply with relevant US Federal standards and security best practices, including managing and keeping current US Federal implementation guidance related to Forescout products.
Customer consultation to determine outcomes, success criteria and challenges/gaps. Develop and implement plan-of-action to close gaps and drive successful outcomes.
Administer and mature customer enterprise deployment of the Forescout solution.
Interface with Forescout Support and/or R&D to resolve technical issues that may impede success.
Define and create policies in accordance with customer’s business requirements.
Manage equipment installation and configuration at all locations, including lab environments.
Manage Forescout software and hardware upgrades.
Manage the ForeScout solution in accordance with the customer’s business goals.
Create customer reports to achieve project alignment and unity of effort.
Contribute to the development of best practices, intellectual property, and training material

What You Will BringWe encourage you to apply if you meet most but not all the desired skills and experience listed in this job posting. We value competencies, aptitude, and a great attitude as supplement to experience.

Must have or be able to obtain a “Top Secret” Security clearance.
Reside in the Norfolk, VA surrounding area
Able to travel up to approximately 40% of the time
Experience in US federal government environments including knowledge of Department of Defense (DoD) policies and procedures, guidelines, directives and techniques related to software and technology system platforms
Able to clearly and effectively discuss and present program objectives, managerial tasks, and technical information verbally and in writing to management and professional personnel at all levels within the DoD and other government agencies within timelines prescribed by regulation or management.
Bachelor's Degree in Computer Science, Engineering, or related field.

Certification Requirements

Have a Forescout Certified Administrator (FSCA) or Forescout Certified Engineer (FSCE).

Technical Requirements

Minimum 3 years of experience with network hardware configuration

Linux O/S installation, security configuration, and management
Hands-on experience with Windows based operating systems and Unix systems, specifically Linux