Security Officer – Special Events

Job Description

Security Officer – Special Events primary responsibility is to maintain the safety and security of patrons, employees, and the Wynn and Encore property during special events. Security Officer – Special Events will be required to effectively enforce company and departmental policies to ensure a secure environment. In addition to special event duties, Security Officer – Special Events, employees will also fulfill the role of a Security Officer when not assigned to specific events. Security Officer – Special Events are expected to provide exceptional customer service and uphold the Forbes Five-Star standards and the Wynn and Encore Core Values and Behaviors.

Essential Duties

• Safeguard the well-being and security of patrons, employees, and the Wynn and Encore property during special events.
• Responsible for securing and monitoring all areas being utilized for events, including but not limited to convention spaces, theaters, and other locations, ensuring their safety and security at all times.
• Tasked with screening and verifying credentials of vendors and personnel from external companies upon arrival at the property to ensure safety and security protocols are followed.
• Responsible for providing professional and courteous escort services to talent and VIP guests, ensuring they are safely and efficiently guided to their designated areas.

• Responsible for maintaining the Wynn standards of exceptional service to patrons and employees
• Will adhere to all Forbes Five Star standards in order to maintain the integrity of the Wynn and Encore Las Vegas ambiance while promoting hotel facilities and services.
• Understands and is well-versed in the resort, hotel features and services including all outlets, hours of operation, activities and events available to patrons.
• Work to resolve any issue that arises from either patrons or employees
• Will always promote a positive guest experience.
• Always maintain a professional appearance, regardless of outside influences.
• Will enforce safety policies and procedures in their area of responsibility to ensure a safe environment for all patrons and employees
• Patrol the property to observe persons and activities, ensuring compliance with applicable laws and Wynn policies.
• Standing post to observe persons and activities on property to ensure compliance with applicable laws and Wynn polices.
• Perform tower door ajar calls and other calls for service in the towers.
• Respond to calls for service, evaluate the situation, work towards a successful resolution and communicate status with management
• Respond to incidents where there are threats or acts of violence against either patrons or employees and detain individuals if necessary, in accordance with company policy and applicable laws
• Gather all initial and applicable information from persons involved in security or safety related incidents.
• Perform crowd control and scene management
• Perform table game fills and credits.
• Escort cash and chip transfers to and from the gaming floors
• Direct cash or casino chip transfers to and from slots and table fills.
• Perform Pit Drops.
• Know the location of medical bags and routinely check supply levels, reporting any deficiencies to management.
• Navigate the property efficiently with the ability to conduct escorts using the fastest or most discrete routes possible by leveraging exceptional knowledge of property layout
• Monitor magnetometers for the presence of metal, indicating possible weapons to include knives, Electronic Control Devices (ex: Taser), and firearms. Utilize handheld magnetometer to detect metal on a person.
• Maintain security and crowd control in areas of operation and report any potential or actual security violations to management and Security Communications Center (SCC); request additional security support as needed.
• Controls security incident scenes for safety and to protect the dignity of both patrons and employees
• Provide medical assistance (to include, but not limited to First Aid, CPR and AED application) to any employee or guest in accordance with their medical training until official medical units arrive and take control of the situation.
• Perform ID checks to confirm compliance with state laws and Wynn policies.
• Monitor and/or restrict access to areas under the officer’s control.
• Perform Security Lost and Found procedures.
• Monitor employee badge system, while employees “scan-in” to property; respond and report to management when unauthorized individuals gain access to the Back of House (BOH) area.
• Log vendors/visitors in and out as needed, following Wynn policies.
• Be proficient in PC computer systems using all applicable office, security and inventor