Administrative Assistant

Job Title: Administrative Specialist

Colony Tire is currently seeking a full-time Administrative Specialist to join our team in Newport News, VA! Full benefit package offered including Medical, Dental, Vision, 401(k) + company match, Employee Stock Ownership Plan (ESOP), paid holidays, vacation time, company paid life insurance, and short-term disability.

Summary:

The Administrative Specialist is responsible for the day-to-day accounts receivable and administrative functions of the location. The ideal candidate demonstrates exceptional attention to detail, professionalism, integrity, and the ability to manage multiple priorities in a fast-paced environment.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the competencies and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Essential Tasks and Responsibilities; include, but not limited to:

Payment Processing & Cash Application

• Receive and process customer payments by cash, check, and credit card.
• Accurately apply payments to customer accounts.
• Monitor and resolve unapplied or misapplied payments.
• Research and correct payment discrepancies in a timely manner.

Daily Deposits & Reconciliation

• Prepare daily bank deposits.
• Reconcile daily payment activity with company systems and warehouse records.
• Investigate and resolve reconciliation discrepancies.
• Maintain accurate records supporting all financial transactions.

Customer Account Support

• Assist customers with billing, payment, account balance, and account discrepancy questions.
• Work collaboratively with internal departments to resolve account issues promptly and professionally.
• Provide exceptional customer service while maintaining professionalism and confidentiality.

Internal Reporting

• Prepare reports related to payment activity, outstanding balances, deposits, and accounts receivable.
• Maintain documentation supporting audits, internal controls, and compliance requirements.
• Assist with month-end reporting and other accounting projects as assigned.

Sales Support

• Partner with the Sales Team by providing account status updates, payment history, and customer balances.
• Assist with customer account questions and credit-related matters.
• Maintain confidentiality of customer financial information.

Recordkeeping & Compliance

• Maintain accurate customer account files and transaction records.
• Follow company policies regarding payment handling, cash controls, and month-end reconciliation.
• Maintain records in accordance with company policies and applicable accounting standards.
• Protect confidential financial and customer information.

General Administrative Responsibilities

• Provide excellent customer service to internal and external customers.
• Answer incoming telephone calls and direct inquiries appropriately.
• Assist with reports, billing, collections, filing, data entry, and general office administration.
• Maintain an organized and professional office environment.
• Perform other duties as assigned.

Knowledge, Skills, and Abilities:

• Previous experience in accounts receivable, bookkeeping, accounting, or administrative support preferred.
• Experience processing customer payments, bank deposits, reconciliations, billing, collections, and customer account management.
• Proficiency with Microsoft Office, including Excel, Word, and Outlook.
• Experience with accounting or ERP software preferred.
• Strong organizational, analytical, and problem-solving skills.
• Excellent verbal and written communication skills.
• Strong mathematical aptitude and attention to detail.
• Ability to prioritize multiple tasks while maintaining a high degree of accuracy.
• Ability to work independently and collaboratively within a team.

Work Styles:

This position requires exceptional attention to detail, strong organizational skills, accuracy, integrity, dependability, and the ability to recognize discrepancies before they become larger issues. The ideal candidate is highly organized, self-motivated, customer-focused, and capable of working independently while managing multiple priorities in a fast-paced e