Customer Service Representative

Company Description

RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.

Job Description

• Gathers, enters, manages, and analyzes information to support manufacturing operations. Interacts with customers, suppliers, management, with manufacturing team members, and with other departments and plants. Identifies and implements improvement opportunities. Completes tasks and responsibilities as assigned by department management.
  
  Responsibilities:

• Prepares, schedules and revises shipment plans to ensure efficient distribution of products
• Ensures accuracy of orders and reconciles receivables against them
• Analyzes inventory levels and production plans to ensure product availability and cost-efficient manufacturing and inventory
• Maintains control over inventories, including physical inventory counts and reconciliations
• Prepares and generates reports as assigned
• Analyzes relevant information to implement actions that will reduce cost or increase efficiency
• Communicates in timely, professional, and un-ambiguous fashion with appropriate parties on topics relevant to assignments
• Coordinates multiple accounts and/or plant reporting and/or inventories
• Serves as Subject Matter Expert on environmental, legal, and Company requirements and practices
• Performs other related duties and participates in special projects as assigned.

Qualifications

• May provide oversight of work conducted by junior level staff and/or review/audit work for accuracy.
• Must have advanced knowledge of technology to include computers and software programs such as MS Office or MAC word processing, spreadsheets or other programs specific to the job in order to complete job duties successfully.
• Must have excellent oral and written communication skills to communicate effectively across departments when completing assignments.
• Must have strong organizational skills with ability to manage deadlines and prioritize workload and make adjustment to meet business needs.
• Additional job knowledge, skills, and/or abilities specific to a department may be listed on the staffing requisition.
• High School Diploma or GED required
• 5+ years of relevant experience in function of work,

Additional Information

The national pay range for this role is $40,400 to $65,000 / year. The pay range may be slightly lower or higher based on the geographic location of the hired employee. The actual pay offered may vary based upon, but not limited to:
education, skills, experience, proficiency, performance, shift and location. In addition to base salary, depending on the role, the total compensation package may also include participation in a bonus, commission or incentive program. RRD offers benefits including medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with match, life
insurance and other voluntary supplemental insurance coverages, plus tuition assistance, maternity leave, adoption assistance, and employer/partner discounts.

All your information will be kept confidential according to EEO guidelines.

RRD is an Equal Opportunity Employer, including disability/veterans

RRD is an Equal Opportunity Employer, including disability/veterans