Global Field Marketing Operations Manager

LivePerson (NASDAQ: LPSN) is a global leader in trustworthy and equal AI for business. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our Conversational Cloud platform to engage with millions of consumers safely and responsibly. We power a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Generative AI and Large Language Models for better business outcomes.

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Every mind is invited to ask questions and actively seek new ways to achieve success and reach their full potential. We operate as one with a growth mindset. This means spotting opportunities, solving ambiguities and seeking effective solutions to challenges that make things better.

 

Overview:

Reporting to the Senior Director, Revenue Marketing, as LivePerson’s Global Field Marketing Operations Manager, you will streamline processes, priorities, and communications within the Revenue Marketing team, bringing clarity and organization to all efforts that Revenue Marketing is driving in partnership with cross-functional marketing teams.

You will plan, execute, and measure all LivePerson owned events in North America in collaboration with the experienced Field Marketing Manager within the region. You will partner with key stakeholders in Marketing, Sales, and Product to develop activities that align with the LivePerson’s roadmap, business priorities, and brand vision — both generating and progressing opportunities to close.

 

You will:

• Build sustainable and scalable processes across the Revenue Marketing team. This includes field communications, campaign project management, activity measurement, and customer marketing and advocacy work streams.
• Co-own budget management and allocation with the Sr. Director of Global Revenue Marketing.
• Drive the execution of LivePerson’s North America events with the Field Marketing Manager — from content, to recruitment, to swag — as well as being a core contributor to Global events.
• Travel with the team to domestic locations up to 2x per quarter, and international locations up to 2x per year. 
• Hold the entire Revenue Marketing team, and cross-functional stakeholders, accountable for all tasks that impact top team initiatives.

 

You have:

• 5+ years of related experience in marketing within a B2B environment.
• Bachelor degree in business, marketing, or another related field.
• Proficiency with Salesforce.
• Experience working with executives — both internal and external.
• Excellent verbal, written, and interpersonal skills.
• Experience managing a 6-figure budget, as well as working with legal, security, and finance teams to acquire new vendors.
• Experience planning events — virtual and in-person — from soup to nuts.
• Top-notch organization and problem-solving skills — there is no situation that you can’t “untangle” or bring much-needed clarity to.
• The ability to be very decisive during moments of ambiguity.
• No ego whatsoever with a “team first” mentality.

 

Benefits:

The salary range for this role will be between $95,000 to $135,000. Final compensation will be determined by a variety of factors, including your location, experience, education, and certifications. During the phone screening, the recruiter will provide the location-specific salary range for this role. Regardless of your personal situation or where you are in the world, LivePerson offers comprehensive and great benefits programs to meet your needs:

• Health: medical, dental, vision and wellbeing.
• Time away: Public holidays and discretionary PTO package for flexible days off with manager approval.
• Financial: 401K, ESPP, Basic life and AD&D insurance, long-term and short-term disability
• Family: parental leave, maternity support, fertility services.
• Development: tuition reimbursement, native AI learning.
• Additional: 24/7 access to professional counselors, voluntary insurance coverage, exclusive perks and discounts.
• #LI-Remote

Why you'll love working here:

LivePerson is a hub for the ever-curious and proactive, offering a flexible work-life balance tailored to individual needs. With offices and WeWork locations worldwide, our flexible work policy provides our teams the freedom to work from their preferred environment. We're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace. 

 

Belonging at LivePerson:

We are proud to be an equal opportunity employer. All qualified ap