Senior Manager, Business Center

Department: Branch Libraries

Employment Type: Full Time

Location: Stavros Niarchos Foundation Library

Reporting To: Madeleine Cohen

Compensation: $95,000 - $110,000 / year

Description

Overview
The Thomas Yoseloff Business Center at the Stavros Niarchos Foundation Library (SNFL) is The New York Public Library’s premier business library, offering an array of free resources for those interested in personal finance, and investing, small business, financial research, and career advancement. It also provides premium electronic resources and related services and programs for businesses of all sizes, from start-ups to established businesses seeking expansion, individuals seeking financial information from experienced investors to those managing their personal finances, and individuals managing their careers.
To this end, we offer:

• Expert librarians to guide research —in-person and online 
• Access to specialized business, industry, and finance databases, e-journals, and other resources that are otherwise out of reach to the average person or small business owner
• A circulating collection of both print and e-books focused on bestsellers in business, money management, and career development 
• Free, confidential, one-on-one counseling in business, personal finance, and career development from experienced and knowledgeable professionals
• Training classes and programs taught by staff and industry leaders that are not offered anywhere else

The Thomas Yoseloff Business Center seeks a collaborative, engaged managing librarian with supervisory and strategic planning skills to manage a diverse staff, as well as provide outstanding service in-person and online and offer a varied program of services to a diverse body of library users.  

We are looking for someone we can count on to:
Own:

• The Business Center’s daily operations including front-facing public services, outreach, and programming.
• The Business Center's internal operations, managing a diverse staff of librarians and technical staff including coaching, staff development, and performance management.

Teach:

• The  Business Center’s unique premium resources to staff, the general public, special classes to partner organizations.

Learn:

• NYPL research and circulating catalogs
• Business Center systems including LibCal, Zoom, and Eventbrite
• NYPL administrative systems including Drupal, Workday, ServiceNow, and eTime

Improve:

• The Business Center’s communications, outreach, programs, and services

Some expectations for this role are that within:
1 month, this person will:

• Become familiar with the Business Center’s unique resources, services, and programs
• Learn the Business Center’s operations, policies, and procedures
• Become familiar with organization of NYPL

3 months, this person will:

• Manage the online consultation with a business librarian service
• Manage public service scheduling teams
• Manage and teach public and special constituency group classes on the Business Center’s resources
• Be an proactive member of  the Business Center’s leadership team

6 months and beyond, this person will:

• Review and evaluate outreach activities and work with other members of the Business Center’s leadership team to develop a strategic plan for enhancements and performance improvements
• Review and evaluate public service activities, work with other members of the Business Center’s leadership team to develop a strategic plan for enhancements and performance improvements
• Work with other members of the Business Center’s leadership team to create a 5- year  strategic plan

Responsibilities
Under the direction of the Assistant Director, is responsible for the management of Information Services, manages the Business Center’s service to on-site and offsite researchers. 

• Responsible for staff supervision, mentoring, and development.
• Establishes customer-oriented reference service performance objectives and monitors and evaluates services and performance for quality control.  
• Designs and implements new programs based on customer input, national trends, and the needs of remote library users.  
• Re-designs current program for continuously improved service delivery to on-site and remote users.   
• Facilitates, monitors, and coordinates the work of ongoing teams.  
• Works with the Thomas Yoseloff Business Center’s leadership