Associate Director, Patient Services

Why Sarepta? Why Now?
The promise of genetic medicine has arrived, and Sarepta is at the forefront. We hold leadership positions in Duchenne muscular dystrophy (DMD) and limb-girdle muscular dystrophies (LGMDs), and we currently have more than 40 programs in various stages of development in gene therapy, RNA and gene editing. In 2023, we launched our fourth therapy and the first ever gene therapy to treat Duchenne.
 

We’re looking for people who see unlimited potential in themselves and who are motivated by an unwavering commitment to patients.
 

What Sarepta Offers

At Sarepta, we care deeply about all the people in our community and believe in the importance of supporting them in all aspects of their lives. We aspire to maintain a culture that acknowledges people bring their whole selves to work, and we will strive to help everyone in our community integrate their work and personal lives while maintaining productivity. We are committed to offering a range of benefits and work-life resources designed to support people in the following areas:

• Physical and Emotional Wellness

• ​Financial Wellness

• Support for Caregivers
   

For a full list of our comprehensive benefits, see our website: https://www.sarepta.com/join-us
 

The Importance of the Role

The Associate Director, Patient Services is responsible for Patient Access Manager (PAM) duties and provides project management support on behalf of the patient services department for current and future products. This role is a remote position that provides personalized coordination of patient care using a multi-disciplinary team approach. The AD provides strategic guidance and direction for reimbursement, working closely with the Sarepta Case Managers, sales, field reimbursement specialists and payers. This position collaborates with the case managers and families to ensure efficient and expedited reviews of appeals, denials, external reviews and administrative hearings. Additionally, this role provides outreach to families and patients regarding reimbursement, appeals, and alternative coverage in conjunction with the Sarepta case management team

The Opportunity to Make a Difference

• Lead Patient Access Work for assigned territories, along with the National Spanish speaking families by working with Sarepta case managers and reimbursement managers to identify patient cases requiring appeals; works with the team to determine best plan for appeals and coordinate steps to submit comprehensive appeal packages.
• Provide outreach to families and patients regarding reimbursement, appeals and alternative coverage in conjunction with the Sarepta case management team. 
• Conduct 1:1 patient meetings, as necessary.
• Serve as Project Manager for key patient services initiatives including Commercial Co-Pay Program, PAP Program, Drug Safety Liaison, Marketing Support, Manage Departmental Practices and other Gene Therapy programs as needed.
• Lead daily/weekly Specialty Pharmacy calls to review cases and document latest updates from the SP’s as needed.
• In conjunction with the case manager and reimbursement managers provide HCP and staff with process and information for payer denials and appeals.
• Review cases with case managers; track activities, and update Patient CRM with case updates as appropriate.
• Work with marketing and reimbursement managers to recommend and implement improvements to reimbursement and appeals related materials.
• Assist Case Managers with calls to Spanish speaking families
• Participate in territory team meetings with cross functional partners to align priorities and responsibilities by territory and center.
• In conjunction with case managers & national account directors, monitor payer policy updates.
• Other related duties as required.

More about You

• Fluent in Spanish required

• Bachelor’s Degree required.
• 5 to 10 years of field experience or related case management experience in biotech industry required-preferably in orphan diseases.
• Demonstrated ability to problem solve and collaborate in a team setting.
• Passion and compassion a must to assist families in overcoming barriers to therapy.
• Possess a key understanding of IV infusion coding and reimbursement within sites of care.
• Strong understanding of healthcare regulatory and enforcement environments.
• Project Management experience for patient services programs such as Commercial Co-Pay