Manager Patient Access Outpatient Rehabilitation

Ranked #1 for Safety, Quality and Patient Satisfaction, Jupiter Medical Center is the leading destination for world-class health care in Palm Beach County and the greater Treasure Coast.

Outstanding physicians, state-of-the-art facilities, innovative techniques and a commitment to serving the community enables Jupiter Medical Center to meet a broad range of patient needs. Jupiter Medical Center is the only hospital in Palm Beach, Martin, St. Lucie and Indian River counties to receive a 4-star quality and safety rating from the Centers for Medicare & Medicaid Services (CMS).

Education

• Bachelor degree preferred
• High School with equivalent work experience

Experience / Qualifications

• BLS certification through the American Heart Association for Healthcare Providers is required within 90 days of hire.
• Minimum 3-4 years supervisory/management experience in a hospital registration, scheduling, billing environment.
• Strong working knowledge of federal and third party payer requirements.
• Current knowledge of medical terminology and medical necessity requirements.
• Proficient in the use of PC's.
• Enthusiastic, friendly, patient focused customer service skills.
• Professional, effective communication and leadership skills to effectively manage a team.
• Exemplary communication skills, written and verbal – must be comfortable speaking to patients via phone and successfully communicate pertinent information.
• Must be a team player with ability to collaborate interdepartmentally and with clinical staff.
• Capacity to multi-task with computer programs while providing patients the highest level of care and attention.
• Ability to self-direct and exercise independent judgment in situations requiring follow-up and discussions with clinical staff and/or other areas of Patient Access to ensure customer satisfaction.
• Works well in a team environment to accomplish common tasks to solve problems and enhance the smooth and efficient flow of the department.
• Ability to work in a fast pace environment at times under stressful situations.
• Ability to travel to offsite hospital outpatient locations.
• May work various shifts and weekends.

Position Summary

The Manager of Patient Access will be responsible for delivering a dynamic customer experience to all customers and demonstrate a strong commitment to service excellence.

The Manager of Patient Access is responsible for managing the day to day operations of their assigned departments.

• Managing the daily functions and staffing of the Schegistration/Front Desk/Insurance Verification team with 24/7 accountability.
• Communicating daily patient scheduling changes with department team members/leaders.
• Manages open requisitions, system terminations and access removal. 
• Develops new procedures as needed to meet services provided.
• Maintains and updates standard processes.
• Makes all necessary payroll entries and corrections, signs off on staff payroll, monitoring OT, managing major sick, FMLA, and call outs per JMC policy guidelines.
• Documents and writes informal and formal conference records.
• Works closely with project managers in the build of applications and assists with training on process and functionality.
• Assists all servicing areas within the organization with patient account error corrections and provides service recovery.
• Tracks and distributes daily productivity measures to staff.
• Tracks and distributes weekly quality measures to staff, supports and educates staff on areas for improvement.
• Monitors and distributes Experian Dashboards for reported issues.
• Documents weekly orientation reports on new hires for the first 90 days of employment.
• Perform 90-day reviews and annual evaluations and composes action plans for less than satisfactory scores.
• Maintains close working relationships with the staff of designated outpatient clinical areas, medical records, and business office.
• Collaborates with Operations Manager/Director to ensure all Registration policies are written, kept up-to-date and enforced.
• Audit’s registration records & provides education and guidance to staff to understand and correct errors occurring in the registration process.
• Exhibits the ability to guide the team in day-to-day work assignments.
• Effectively uses and role models current leadership techniques and theories, encouraging the decision-making skills of staff members and providing insight and leadership in complex situations.
• Ensures that information disseminated to staff is monitored for effectiveness and changed as needed.
• Ensuring the training of new team members in all processes policies and procedures.