Group Product Manager - Digital Service Solutions

Job Description

Work Arrangement​​:

Hybrid: This role is categorized as hybrid. This means the successful candidate is expected to report to the Technical/Innovation Center in Mountain View (CA), Austin (TX) or Warren (MI) three times per week, at minimum. This position can be located at either of these 3 locations.

The Role:

The Group Product Manager – Digital Service Solutions is responsible for the vision, strategy, roadmap, execution, and optimization of product initiatives through which we enable our customers to anticipate, understand, schedule, and manage service for their GM vehicle. This includes conducting market research and competitive analysis, monitoring and analyzing user and usability data, leading a team of product managers, and collaborating with other disciplines to ensure the successful launch of new products and the optimization of existing ones. The role requires strong analytical and communication skills, people leadership, creative and critical thinking to identify problems and define solutions, and a commitment to delivering exceptional products that drive business results and exceed customer expectations.

This role reports to the Director, Product Management – Customer Engagement & eCommerce and will lead a team of five or more direct reports.

What You’ll Do (Responsibilities):

• Define the product vision, strategy, and roadmap for the Digital Service Solutions domain based on customer needs, market trends, and competitive analysis.
• Recruit, hire, manage, and develop a team of Product Managers to drive the definition and execution of that vision, strategy, and roadmap.
• Collaborate with cross-functional teams, including business, design, engineering, and program, to ensure product goals and priorities are well defined, understood, and executed.
• Leverage a deep understanding of product management to manage priorities and execution across products and teams.
• Create and maintain product backlogs and prioritize features and enhancements based on business value, customer needs, and technical feasibility.
• Develop and manage product requirements, including definition of the customer journey, functional specifications, and acceptance criteria.
• Attend regular scrums, stand-ups, status updates, and other ceremonies to help drive priority and the decisions necessary to deliver work with urgency and quality.
• Work closely with design to develop intuitive and compelling user interfaces.
• Define and track key metrics using OKRs and KPIs to measure product success and inform future decisions.
• Communicate product progress, updates, and next steps to leaders, partners, and stakeholders across the organization.
• Manage product launches, including developing go-to-market strategies and coordinating cross-functional teams to ensure successful releases.
• Conduct post-launch analysis to evaluate product performance and identify and prioritize areas for improvement.
• Continuously iterate and improve products based on user feedback, business performance, and market and competitive developments.
• Manage and execute on multiple products in parallel, balancing the needs and timelines of each simultaneously.
• Manage partner relationships (internal and external) through communication, collaboration, and partnership.
• Ultimately own the digital product and be responsible for the delivery of that product and associated projects on time, on budget, on strategy, and with a superior level of quality and performance.

Additional Job Description

Yours Skills & Abilities (Required Qualifications): ​

• Minimum 7 years of experience working in digital product management, with at least 3 years in a leadership role.
• Extensive knowledge and experience in the development of web, native app, and hybrid app products, with a proven history of successfully delivering consumer-centric digital solutions to market.
• Extensive experience managing technical, user, and business issues in a fast-moving digital organization.
• Demonstrated ability to identify, understand, and drive resolution of complex, mission-critical product issues.
• Experience with Agile software development methodologies and practices.
• Exceptional verbal and written communication and project leadership skills, including an ability to communicate effectively at an executive level.
• Ability to distill research and data to identify business opportunities and develop corresponding business cases.
• Ability to think strategically and drive ideas into action, with a positive outlook and willingness to take personal initiative.
• Ability to provide overall leadership across multiple disciplines and team