Tenancy Support Coordinator-Healthy at Home Project (Full-Time Hybrid, North Carolina)

The Wake Healthy at Home is a permanent supportive housing program which is federally funded and based in Wake County. The Tenancy Support Coordinator is responsible for case management and fostering an atmosphere of support and collaboration amongst landlords, developers, and providers to increase access to affordable housing and improve community tenure for the people we serve and are formerly homeless. Relationships with landlords are critical to the success of any housing program particularly working with individuals who may be chronically homeless, in need of permanent supportive housing, and access to support services, a housing voucher and/or subsidized housing option.

*** This position is a provisional appointment meaning it is subjected to being annually renewed with grant funding.***

This is a full-time hybrid - remote opportunity. There is an expectation of being on-site in the corporate/home office occasionally, however, the selected candidate must be available to travel throughout the Wake County community as needed.  The selected candidate must reside in North Carolina. 

Responsibilities & Duties

Project Management of Supportive Housing Program

• Track grant award expenditures to ensure compliance with HUD program guidelines and Alliance’s required match funds 
• Assist with the recordkeeping, documentation, and management of the Healthy at Home Program as it relates to meeting HUD compliance, performance metrics set by the Wake County Continuum of Care (CoC), and program guidelines 
• Connect the most vulnerable households in Wake County for permanent supportive housing according to the community established and HUD-approved standards for referral, administration, and service provision 
• Educate and provide technical support to community providers on referrals and adherence to program guidelines 
• Identify opportunities for housing advocacy and collaboration through community resources 
• Liaise with landlords and housing providers for rent and maintenance issues to ensure program participants live in safe, decent, and affordable housing 
• Provide case management to ensure all participants have resources available to meet basic needs for food, medication, access to services, and transportation 
• Assist and support participants in their housing readiness, sustainability, tenancy success, and graduating from the program to positive housing outcomes (when ready and available) 
• Enter data into the Homeless Management Information System (HMIS or equivalent) and provide accurate performance reports and analysis to Alliance staff, HUD, and the CoC  
• Engage and advocate for community-wide policies and procedures that impact chronically homeless members served by Alliance and the local CoC

Landlord Engagement and Tenancy Support

• Assist in the coordination of annual landlord events for recruitment, appreciation, promotion of "Housing First" and reducing housing barriers for persons with mental and behavioral health concerns  
• Coordinate and/or attend annual Fair Housing Trainings in partnership with NCHFA and NC Legal Aide 
• Identify and partner with local landlords and property management companies to ensure housing needs for people with behavioral health concerns are adequately addressed in federal funding and permanent supportive housing programs 
• Ensure landlord compliance with Fair Housing laws and promptly report violations and advocate for tenant’s fair housing rights for 
• persons with behavioral and mental health conditions

Member Engagement and Community Collaboration

• Collaborate with Healthy at Home Program Participants and applicable service providers to develop and implement plans for increased self-sufficiency, improved health, and increased income 
• Develop in-depth knowledge of various housing and financial systems and provide consultation to Alliance clinical departments regarding available resources and barriers for individuals who are involved with various community public systems to support resolution of housing crises 
• Partner with local Housing Authorities to increase access to public housing and voucher programs 
• Partner with local CoC and governments to ensure housing needs for people with mental and behavioral health concerns are adequately addressed in federal funding and consolidated affordable housing plans

Customer Service

• Maintain quality relationships with housing providers to leverage and establish quality housing for Wake Healthy at Home Participants 
• Respond to all voicemail messages, emails, and correspondence within 24 hours 
• Prompt follow-up with all referrals, inquiries, and emails from internal staff 
• Respond to all emergency