DHS Manager of Program Integrity

Executive Office of Housing and Livable Communities (EOHLC) is seeking a Manager of Program Integrity in the Division of Housing Stabilization!

MISSION:

The Executive Office of Housing and Livable Communities (EOHLC) is charged with creating more homes in Massachusetts and lowering housing costs for residents.

Formerly known as the Department of Housing and Community Development (DHCD), EOHLC works with municipalities, local housing authorities, non-profit organizations, and development partners to provide affordable housing options, financial assistance, and other support to Massachusetts communities.

OVERVIEW OF ROLE:

The Manager of Program Integrity, (hereinafter known as “the Manager”), is the lead EOHLC employee responsible for managing EOHLC’s program integrity and fraud risk management strategies for the Residential Assistance for Families in Transition (RAFT) and HomeBASE programs which provide temporary emergency housing assistance to households facing eviction and homelessness. The Manager leads the development, implementation, and evaluation of data-driven program policies to ensure fraudulent applications to RAFT and HomeBASE are intercepted before payment is issued without harming legitimate applicants. The incumbent oversees program integrity oversight of 11 regional administering agencies (RAAs) and their several hundred staff processing applications. They directly manage contracts with third-party vendors working on fraud analytics and mitigation strategies. This hire may aid in building out a Program Integrity team and system for the RAFT and HomeBASE programs and may have direct reports in the future subject to funding. The Manager role drives the programs’ ability to reduce housing instability and end homelessness for an increased number of households and maximize the use of available funding via program integrity strategies. The Manager reports to the Director of Prevention and Diversion.

DUTIES AND RESPONSIBILITIES (NOT ALL INCLUSIVE):

1) Investigations:

·        Identify program vulnerabilities leading to potential funding loss

·        Lead multiparty investigations of emerging fraud trends, coordinating work of RAAs, EOHLC & third-party data analysts, and inside and outside counsel.

·        Referral to law enforcement as appropriate.

2) Training and Technical assistance

·        Train and oversee contracted organizations in their efforts to detect, mitigate, and respond to attempted fraud without harming legitimate applicants.

·        Monitor contracted organizations for compliance with fraud mitigation policies.

·        Intercede when staff do not follow proper protocol and mitigate with training or written reprimand.

·        Lead biweekly calls with RAA staff around fraud mitigation.

3) Data Analysis:

·        Analyze current RAFT and HomeBASE processes to develop policy/programmatic recommendations to ensure fraud is detected without harming legitimate applicants.

·        Direct analyses of program data completed by EOHLC staff and third-party contractors to inform fraud prevention activities.

4) Policy Analysis:

·        Building on investigation findings, ana