Senior Staff Outbound Product Manager - IT Service Management

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

Are you someone who finds passion in product management and relentless in delivering outstanding outcomes for customers? Do you immerse yourself in the details and thrive within a high-energy, innovative environment? We're seeking a product visionary with a robust track record to join our Product and Service Management team, focusing on IT Service Management.

 

Your Mission:

 

As our Senior Staff Outbound Product Manager, your strategic insights will not only shape our product's trajectory but also empower our sales teams and captivate our customers. You will stand at the vanguard, articulating the voice of the customer and steering our product evolution with compelling narratives and active engagement.

 

This is your chance to influence the crafting of features and experiences that define our next-generation IT and mobile offerings. Your technical savvy, empathy for customers, and substantial experience with the ServiceNow platform will be critical as you collaborate intimately with sales, solution consulting, and engineering teams, concentrating on ServiceNow functionalities to heighten our customers' connection to their digital environment.

 

At ServiceNow, we celebrate diverse perspectives and innovative spirits. We are committed to inclusion across professional experiences, personal identities, and unique cultures—this diversity fuels our creativity and drives innovation in our products.

 

Your Responsibilities:

 

• Strategic Influence: Shape our product roadmap with insights from sales and customer interactions.
• Sales and Marketing Alliance: Equip sales teams with insights and materials, and champion our product suite through direct engagement and industry events.
• Customer-Centric Vision: Channel the customer's voice into product development for maximum impact and alignment with user needs.
• Market Insight: Investigate market trends to inform product strategies, using tools to enhance sales and product usability.
• Education and Advocacy: Cultivate educational programs to encourage product adoption and highlight customer success stories.

 

Your Growth Path:

 

• Continuous Evolution: Receive ongoing training and support to keep pace with product features and market dynamics.
• Impactful Analytics: Utilize data to shape product direction, remaining closely connected with customer feedback.
• Collaborative Creativity: Partner with customers and stakeholders in co-development efforts to refine product requirements.
• Team Victory: Foster a culture of success and collaboration, playing a key role in aligning cross-functional teams.

Qualifications

 

• Experience: You bring 7+ years as a Product Manager, Product Owner, Consultant, or Analyst within a software product company.
• Customer Engagement: You have a history in a B2B client-facing role, preferab