Information Technology Coordinator II, Cockrell School of Engineering

Job Posting Title:

Information Technology Coordinator II, Cockrell School of Engineering

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Hiring Department:

Cockrell School of Engineering

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Position Open To:

All Applicants

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Weekly Scheduled Hours:

40

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FLSA Status:

Exempt

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Earliest Start Date:

Immediately

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Position Duration:

Expected to Continue

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Location:

UT MAIN CAMPUS

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Job Details:

General Notes

As a top-10 engineering school with the No. 1 program in Texas, the Cockrell School of Engineering at The University of Texas at Austin (UT Austin) has been a global leader in technology innovation and engineering education for over a century. With 11 undergraduate and 13 graduate programs, over 20 research centers and a faculty community that boasts one of the highest numbers of National Academy of Engineering members among U.S. universities, Texas Engineering has launched some of the nation’s most accomplished leaders and pioneered world-changing solutions in virtually every industry, from space exploration to energy to health care. Situated in the heart of Austin — named “America’s Coolest City” by Expedia and “The Best Place to Live in the U.S.” by U.S. News and World Report — the Cockrell School embodies the city’s innovative spirit. Major companies with Austin campuses, such as Dell, National Instruments, Apple, IBM, Samsung, Google and many others, continue to recruit Cockrell School students at a remarkable rate, launching thousands of successful careers and developing Texas Engineers into industry leaders. 

Purpose

As a member of the Information Technology Group within the Cockrell School of Engineering, actively support a fleet of 100+ AV Systems, 60% of which are classrooms. Collaboratively design and physically build classroom AV systems and provide outstanding customer support during events.

Responsibilities

• Proficient in using hand and power tools, including soldering irons, crimpers, multimeters, signal generators, and testers. Ability to work independently or as part of a team to troubleshoot and assist with the commissioning of AV systems, ranging from simple to complex setups. Skilled in using industry-standard computer applications for project management, ensuring timely and effective execution of tasks. Engage with customers to understand their specific needs and design tailored AV solutions for various venues. Organize and manage customer billing, invoicing, and payment processes.

• Actively participate in preparing classrooms for the school day, including responding quickly to hotline calls, as part of a collaborative team with students and staff. Provide rapid technical support in classrooms and AV venues for faculty, staff, and VIPs, troubleshooting and resolving issues under tight time constraints. Create training materials and user guides for end users.

• Construct, install, and maintain AV systems to ensure optimal performance, including cabling, controls, and displays. Read and interpret AV system drawings and specifications to implement designs effectively. Assist in creating and refining technical standards, processes, and procedures for AV systems. Perform commissioning and acceptance testing on AV systems, ensuring everything functions as expected. Troubleshoot and resolve any issues that arise during testing. Integrate AV systems and controls to provide automated health checks, ensuring the continuous health and performance of the systems.

• Train customers and support staff on operating AV equipment, video conferencing tools, and best practices. Assist in maintaining accurate inventory records for AV equipment, including assets deployed in classrooms, laboratories, event spaces, and other facilities, as well as keeping track of spare parts. Develop and maintain documentation, both print and online, to support AV operations, training, and troubleshooting. Support the installation, maintenance, and replacement of AV equipment, including climbing ladders, running cables, and mounting projectors or monitors.

• Pursue professional development opportunities to stay current with best practices and advancements in AV and IT technology.

• Perform other related duties as assigned by the supervisor or on-site leader.

Required Qualifications

• Expert-level knowledge of electronic equipment and computer hardware/software, including projectors, document cameras, audiovisual switchers, Windows and macOS systems, video conferencing systems, and network devices.

• At least 1 year of experience with installation and maintenance of AV systems, includi