Business Systems Analyst

BUSINESS SYSTEM ANALYST

REPORTS TO: DIRECTOR OF SOFTWARE DEVELOPMENT AND INTEGRATIONS

STATUS: EXEMPT

 

Summary

Boot Barn is where community comes first. We thrive on togetherness, collaboration, and belonging. We build each other up, listen intently, and implement out-of-the-box ideas.  We celebrate new innovations, congratulate one another’s achievements, and most importantly support each other.

 

At Boot Barn, we work together to make a positive impact on the world around us, and by working collectively with encouragement, we consider ourselves “Partners.” With the values of the West guiding us, Boot Barn celebrates heritage, welcomes all, and values each unique Partner within our Boot Barn community.

 

Our vision is to offer everyone a piece of the American spirit – one handshake at a time. 

 

The Business Systems Analyst (BSA) partners with departments across the enterprise to translate business objectives into clear, actionable technology initiatives. Acting as a forward facing liaison, the BSA elicits and documents requirements, evaluates current system capabilities, and packages solution recommendations for review by the Director of Software Development & Integrations. The role combines deep process analysis with strong communication skills to ensure every project whether a new report, API integration, or full application enhancement—delivers measurable business value.

 

Essential Duties and Responsibilities

• Conduct discovery workshops, interviews, and process observations to define business problems, goals, and success criteria.
• Analyze existing workflows, data flows, and system configurations; benchmark findings against industry best practices.
• Translate user needs into detailed business, functional, and non functional requirements; maintain a living requirements traceability matrix.
• Collaborate with the team to evaluate solution options, draft high level architectures, and estimate effort, cost, and risk.
• Design acceptance test plans and conduct functional, regression, and user acceptance testing to confirm that delivered solutions meet documented requirements.
• Facilitate alignment meetings with business sponsors, product owners, developers, and QA to manage scope and expectations throughout the project lifecycle.
• Create executive ready presentations, decision memos, and status dashboards summarizing risks, issues, and milestones.
• Produce and maintain formal deliverables including Business Requirements Documents (BRD), Functional Specifications (FSD), Process Maps, Data Dictionaries, and Training Guides.
• Champion enterprise documentation standards and contribute to the continuous improvement of the SDLC framework.
• Support project managers with scope definition, work breakdown structures, and sprint/backlog grooming.
• Track project KPIs post implementation and recommend optimizations based on ROI and user adoption metrics.
• Demonstrates high level of quality work, attendance and appearance.
• Demonstrates high degree of professionalism in communication, attitude and teamwork with customers, peers and management.
• Adhere to all local, federal and state laws in addition to Company policies, procedures, and practices.
• Performs any other duties that may be assigned by management.

 

Additional Responsibilities

• Provide Tier‑2 functional support for critical business applications and integrations, escalating technical issues to development teams as needed.
• Mentor analysts and contribute to knowledge‑sharing sessions across IT and business units.
• Demonstrates high degree of professionalism in communication, attitude and teamwork with customers, peers and management
• Demonstrates high level of quality work, attendance and appearance
• Adheres to all Company Policies & Procedures and Safety Regulations
• Adheres to local, state and federal laws
• Perform other duties as assigned in alignment with evolving business priorities.
• Understands and complies with all company rules and regulations

Qualifications

Qualifications