Senior Manager, Web Programs & Operations

Who we are

We're a leading, global security authority that's disrupting our own category.  Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to the little things like surgically embedded pacemakers.  We help companies put trust - an abstract idea - to work. That's digital trust for the real world.

 

Job summary

We are seeking a dynamic leader to join our Web Experience team to oversee web projects while implementing operational efficiencies and prioritization frameworks to help set the team for scale. As Senior Manager, Web Programs and Operations, you will be responsible for the planning and execution of key web initiatives, as well as manage day-to-day operations and production for our global public-facing websites. You have team management experience and can comfortably drive your own projects while leading a team of talented web programs and operations specialists to ensure a seamless and effective online experience.

You are an organized web marketing professional who can drive a long term vision of what to aspire to but also recognizes the realities of day to day work. You are able to manage your own projects in a timely manner and execute with a high attention to detail while comfortably prioritizing to meet deadlines in a function that manages a high volume of work. As an experienced web leader, you can comfortably work with internal and external partners, and are able to present your work to stakeholders and explain your rationale.

This is a remote position that reports into to the Senior Director, Web Experience and Design, and is part of the larger Corporate Marketing function.

 

What you will do

• Lead, develop, and enable a team of talented Web Programs and Operations specialists and producers.
• Plan, prioritize, manage, and execute global web initiatives to support business objectives.
• Work within the Web Experience team, partnering with experience design and development, and peers across brand design, content and SEO and e-commerce to deliver a world-class web experience.
• Collaborate with global teams and localization specialists to efficiently manage the website in a robust set of languages.
• Partner with product and solution marketing, content, and design teams to launch new campaigns, solution hub pages, and while contributing innovative ideas to drive engagement and purchase intent.
• Work closely with Web development and IT to maintain technical infrastructure, resolve complex issues, and ensure seamless integrations within the broader marketing stack.
• Establish and maintain governance processes—including project management, content management, version control, and brand/regulatory compliance.
• Ensure site reliability, security, and adherence to data protection regulations (e.g., GDPR).
• Provide regular performance reports to marketing leadership, recommending optimization strategies as needed.
• Stay up-to-date with industry trends, best practices, and emerging web technologies to enhance the overall brand experience and keep our digital presence at the forefront of innovation.
• Proactively contribute to project discussions and brainstorming sessions, bringing fresh and innovative ideas to the table.

 

What you will have

• Proven experience with over 10 years working on web programs with progressive experience in project management, digital marketing, or related fields.
• Leadership experience 3+ years in a management role overseeing teams of four or more.
• Proven track record working on large-scale B2B SaaS marketing websites.
• Expertise in end-to-end web project management.
• Hands-on experience and expert level understanding of Adobe Experience Manager.
• Solid understanding of web development processes, content strategy, CMS platforms, SEO best practices, site performance optimization, accessibility standards, and UX design principles.
• Familiarity with analytics tools (Adobe Analytics) and A/B testing frameworks.
• Expert understanding of localization frameworks and processes to support a global website.
• Demonstrated success juggling multiple projects in a fast-paced environment while meeting deadlines.
• Strong communication and collaboratio