Community Based Care Licensing Complaint Unit Supervisor (Human Services Supervisor 2)

Initial Posting Date:

01/23/2026

Application Deadline:

02/01/2026

Agency:

Department of Human Services

Salary Range:

$5,763 - $8,920

Position Type:

Employee

Position Title:

Community Based Care Licensing Complaint Unit Supervisor (Human Services Supervisor 2)

Job Description:

Note: This is a repost to a broader audience to support a competitive pool.

Community Based Care Licensing Complaint Unit Supervisor (Human Services Supervisor 2) REQ-191975

Salary Range: $5763 - $8920

Location: Salem

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented women, individuals with disabilities, veterans, racial/ethnic groups, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.​

OPPORTUNITY AWAITS!

Come be a part of a team focused on the safety and wellbeing of our aging and disabled population in Oregon.  Are you prepared to lead a team that stands at the forefront of community safety and care? Join us in a pivotal role where your management skills will directly impact the effectiveness of vital programs and the well-being of our most vulnerable populations.

SUMMARY OF DUTIES

In this position, you will execute the policies and goals through the management of operations, people, and their work. Provide direct supervision and management over staff and lower-level managers/supervisors. Organize and assign work activities and projects, manage programs, monitor workflow, and review and evaluate work products, methods, and procedures. Participate in strategic planning. With the passage of SB739 in 2025, more responsibility related to the LCU was placed on the CBC program for the oversight of licensed facilities. Specifically, SB 739 requires a more rigorous investigatory process, and requires the LCU team be responsible for additional policies and procedures. This position will oversee staff that implement this bill. Major duties include:

Program Operations/Supervision

• Manage and direct the service delivery of the Community Based Care (CBC) complaint investigation functions for the State.

• Interact with internal and external APD program staff on a regular basis to ensure that the program is operated in a consistent manner with the expectations of the OARs.

• Develop necessary and appropriate documentation, by following clear guidelines, necessary to meet requirements for sanctions issued by SOQ including civil penalties, conditions, restriction of admissions, suspensions, non-renewals and revocations.

• Coordinate with the Office of Adult Protective Services (APS) when issues have potential to become abuse or neglect.

• Create, monitor, and evaluate systems for assuring the delivery of the program according to Oregon Administrative Rules, Oregon Revised Statutes, and Agency best practices to assure that agency response to persons at risk are done within mandated time frames, that investigations are followed up thoroughly and, in a manner,