Jobs and Careers

Head of Technical Account Management - AMER

United Statesfull_timeVerifiedPosted 10 Jul 2026

About the role

Who is Sonar?

Sonar is driving the future of agent-centric software development. As the leader in AI code verification and governance, we solve a critical problem: ensuring that software generated by AI-assisted developers or autonomous agents is reliable, secure, and maintainable.

Integrating seamlessly with Claude Code, Codex, Cursor, GitHub Copilot, Gemini, and Devin, we help over 75% of the Fortune 100 build trusted, reliable, compliant software. Customers who use Sonar are 44% less likely to report an outage due to AI-generated code.

We believe code verification is the critical missing link in the Agent-Centric Development Cycle (AC/DC). Industry giants like Nvidia, ServiceNow, Booking.com, Goldman Sachs, AstraZeneca, and Ford Motor Company count on us to provide independent, explainable, consistent review and governance of their AI-generated code via products like:

SonarQube: The world’s leading AI code review and verification platform.
SonarQube Foundation Agent: Currently topping the leaderboards for agentic software repair.
SonarSweep & Sonar Context Augmentation: Providing the enterprise-grade context and constraints agents need to be truly effective.

Our team operates across global hubs in Austin, Bochum, Dubai, Geneva, London, Singapore, Tokyo, and Washington D.C. We move with a mindset we call CODE:

Committed to our customers and community.
Obsessed with quality.
Deliberate in our decisions.
Effective as one team.

With over $400M in revenue and profitable, fast-paced growth, we are building the backbone of the AI software revolution. If you’re hungry to have an impact, want to build at a fast pace, and ready to work at the forefront of AI, we want to hear from you.

The impact you will have

We are seeking a world-class customer-focused leader for our Technical Account Management team in the US. This team is the driving force behind Sonar’s premium post-sales experience for all customers globally.

As the Head of Technical Account Management, you will be the visionary and innovative leader behind all planning, building and transformation, recruiting, hiring, and interaction with our top customers globally. Under your leadership, the team will provide best practice guidance, identify technical inhibitors preventing value realization, and act as the single point of contact for all things technical SonarSource after onboarding is complete.

What You'll Do Daily:

Design, implement, and iterate on a comprehensive post-sale technical account management strategy tailored to different customer segments, customer personas, and product offerings. This includes defining key milestones, creating success materials, and optimizing processes to help customers realize the value in their purchase of Sonar as quickly as possible.

Recruit and lead a high-performing team of Technical Account Managers. Provide coaching and support to ensure the team delivers an exceptional experience to our customers.

Architect and design playbooks to standard repeatable processes including health checks, business reviews, success planning, and customer training.

Develop and implement strategic plans to enhance customer satisfaction, retention, and account growth.

Drive the adoption and successful implementation of SonarSource products within customer environments.

Establish clear retention goals and processes for account management to ensure alignment with business objectives.

Represent the customer's voice by collaborating closely with product, sales, marketing, and customer support teams to ensure alignment on onboarding processes, product enhancements, and customer feedback loops.

Leverage data to drive initiatives to enhance the post-sale experience, streamline processes, and increase customer satisfaction and retention.

Build strong relationships with key customers, understand their needs, and advocate for their success within the company. Act as a trusted advisor and strategic partner during the adoption and consumption process.

Act as the technical escalation path for Customers.

Challenge the status quo in the team processes and activities to automate, increase working efficiency and ultimately improve overall delivery quality to our customers