Health Coach Consultant

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

At the 24-Hour Nurse Line the Health Coach Consultant utilizes a collaborative process of assessment, planning, implementation and evaluation, to engage, educate, and promote/influence members decisions related to achieving and maintaining optimal health status. Requires an RN with unrestricted active license.

 

-Hours required: Start time will be between 10:00 AM-6:30 PM EST, 8 hour shift, every other weekend, 4 holidays per year.

-Must reside in a nurse Compact State and hold a Compact license.

-The 24-Hour Nurse Line provides a telephone-based information and decision support program to eligible members. The Nurse will be responsible for the following:

-Facilitates effective health care decision-making. 

-Improves the quality of care. 

-Improves member satisfaction with their health care plan. 

-Facilitates appropriate use of health care resources. 

-Provides up-to-date health care information to help facilitate members’ understanding of their health problems and possible options. 

-Provides assistance by clarifying available options for the member's particular health problem or issue.

-Helps members actively and knowledgeably participate with their provider in their own health care decision-making. 

-Promotes healthy lifestyles to help lower personal health risks, preventing illness. 

-Awareness of the member’s available health and wellness programs, and makes referrals to these programs as appropriate. 

 

Ideal candidates will:

-Must have RN licensure in the state of office location.

-Have 3+ years of clinical experience. 

-Have proficient keyboarding skills. 

-Enjoy working with computers and evolving technology, prefer online resources over printed documents. 

-Have telephone experience in the nursing field, especially telephone triage, emergency room, and/or urgent care experience. 

-Self-motivated. 

-Wants to work every other weekend and 4 Holidays per year.

-Are able to complete 6 weeks Mon-Fri orientation on a variable daytime schedule. 

-Applies a broad clinical experience to at times complex issues, ensuring a positive member experience. 

-Want to expand their knowledge base while applying excellent communication skills. 

-Are leaders of people and process improvement, and want to make a difference in people's lives. 

-Are seeking a challenging fast-paced office (and potentially work at home) position. 

-Do the right things for the right reason in all interactions.

Required Qualifications

- Active unrestricted RN compact state licensure.

- 3+ years of clinical experience required, specifically in: Disease Management, Emergency Room, Critical Care, Medical/Surgical Care, Oncology.

- 1 year proficiency in Microsoft Office Suite (including Outlook and Microsoft Word).

Preferred Qualifications

-Managed Care experience preferred.

-Previous coaching experience preferred. 

-Model candidates have telephone triage nursing experience.

Education

Associate Degree required.

Bachelor's Degree or Equivalent 3-5 years clinical experience preferred. 

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$54,095.00 - $142,576.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 

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