Guest Experience Ambassador

The Guest Experience Ambassador is responsible for welcoming and providing 5-star service, including food & beverage offerings to all guests, clients, brokers, future residents, and colleagues while visiting and engaging with the Residences at Mandarin Oriental, Miami Sales Pavilion.

Major responsibilities

• Ensure perspective buyers, clients, brokers and guests are warmly welcomed to the Sales Pavilion, following established luxury service guidelines.
• Liaise with Sales Pavilion Manager, Pavilion Attendant and Valet, to ensure they are aware of upcoming appointments to ensure a seamless arrival and departure experience.
• Inspect the arrival journey and all Sales Pavilion space to ensure it represents a clean, warm, and welcoming environment.
• Lead the daily F&B set-up of the Sales Pavilion as per brand standards, ensuring all food and beverage offerings are meticulously presented and replenished accordingly.
• Maintain knowledge of all ingredients of food and beverage being served to advice all guests and clients in case of any allergens.
• Greet and offer welcome beverages and oshibori towels to perspective buyers and brokers to ensure they feel warmly welcomed into the Sales Pavilion.  
• When appropriate, offer and replenish displayed food items, perform open hand service, refill beverage orders before glass is half empty or offer additional beverage.
• Create, when appropriate special conversations with all guests of the Sales Pavilion which identify personal preferences, add to their profile record, and appropriately act upon during future visits.
• Maintain the presentation standards of a 5-Star environment by assisting the Gallery Attendant with any polishing, dusting, quiet clearing of dirty dishes and glasses, cleaning of bar, tables, chairs, and replenishment of F&B supplies. Assist with loading and unloading the dishwasher and cleaning of F&B equipment.  
• Demonstrate professional and discrete two-way radio communication via earpiece when appropriate.
• Assist the Residences, Marketing and Brokerage Teams with overall operations and on-site events at the Sales Pavilion.
• Coordinate with Valet and/or Door Person the departure of clients and guests, provide an escort back to their vehicles once appointments are complete, assist with gifting (water, branded chocolates in client car) etc.
• Assist the Sales Pavilion Manager, Coordinator, Attendant, Door Person, Sales Team and/or VP, Swire Residential with any additional tasks.  

Requirements

• Work authorization in the United States required
• Able to communicate in written and spoken English
• Excellent overall communication skills
• Excellent computer skills (Microsoft word, Excel, PowerPoint internet systems, email, building link)
• Previous experience within a luxury hospitality or residential setting in F&B or Concierge role
• Able to multi-task
• Able to work well in a team environment
• Able to stand for extended periods of time
• Must be professional and possess excellent presentation, communication, organization, and effective time-management skills
• Must have excellent grooming standards in coordination to Mandarin Oriental’s grooming policy
• Flexible schedules and hours, willingness to work on weekends & holidays is required
• T.I.P.S. and Food Handler certified.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Wellness Resources