German-speaking Customer Support Manager

We 💛 small business

We founded Holvi in 2011, in Helsinki. As self-employed people wading through oceans of paperwork, we noticed something funny going on – traditional banks were giving us the cold shoulder. Why not help ourselves? We asked. And so, with time and effort (and lots of coffee), we mastered small business finance – and Holvi was born.

Our vision is simple: Eliminate the distractions of financial admin and simplify work life, because running a business is hard enough. Small businesses shouldn’t have to worry about spreadsheets and lost receipts.

Right now, we’re looking for a German-speaking Customer Support Manager for a fixed-term six (6) months contract to join our team in Helsinki. If you want to help us make self-employment a little easier, Holvi is for you.

Your home will be in the Customer Support team

You will join a great team where you can be yourself. Our Customer Support team is known for our excellent customer service, supportive colleagues and strong work ethic. We are passionate about what we do and known for not being afraid of tackling complex issues.

Requirements

A typical day could see you

• Providing customer support on the live chat and by email in German and English
• Other various tasks that support your team members and customers, such as updating our self service channels, escalating customer issues and creating internal documentation
• Cross functional collaboration with the Product, Customer Lifecycle and AML teams
• Contributing to team targets
• Working in an international environment with English as a company language and mainly German as customer communication language

This is for you if

• You have excellent spoken and written German and English communication skills, in order to be able to help customers on the chat, email and phone when needed
• You have previous experience in customer service
• You are a problem solver and feel comfortable working in a fast-paced environment
• You are a strong team player with a service-oriented attitude
• You enjoy going the extra mile to solve tricky customer problems
• You are friendly, positive and outgoing
• You are interested in Fintech and the banking industry

It's a plus if you have

• Experience from working in technical support

Benefits

Think you're a good fit?

We’d love to hear from you! Send us your application by 17.2.2023 – but don’t wait too long as we will fill this role as soon as we find the right person. You can read more about our recruitment process on our Careers page. If you want to learn more about the position, reach out to the Team Lead Maggie (mnachbaur@holvi.com).

You'll get

• To be part of a supportive and great team
• Good work-life balance
  
  
  

Logistics

• Your base will be in our Helsinki office but there is plenty of flexibility in choosing between office and remote work
  
  
  

Equal Opportunity Statement

At Holvi, we embrace diversity in all of its forms and foster an inclusive environment for all people to live their best work life. This is central to our mission of promoting a healthy balance in all things we do.

We're an equal opportunity employer. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status.