Customer Service Representative

Hydro Extrusions is a world-leading aluminium extrusion business counting around 100 production sites in 40 countries and employing 20,000 people. Through our unique combination of local expertise, global network, and unmatched R&D capabilities, we can offer everything from standards profiles to advanced development and manufacturing for most industries.  Since 1905, Hydro has turned natural resources into valuable products for people and businesses with focus on a safe and good workplace for our 30,000 employees in more than 140 locations.

What we offer you

• · Medical, Rx, Dental, Disability, Life Insurance, Flexible Spending Accounts
• · Retirement Savings Plans with Company Match/Contributions
• · Education Assistance
• · Bonus Plan Eligibility
• · Parental Leave

Pay Range- $54,849 - $67,069

What you will be doing

The Customer Service Representative serves as the primary point of contact for customers and a key connection between Account Executives, Planning, and Production, ensuring a smooth flow of information and positive customer experiences. This role manages order entry, claims processing, status checks, phone inquiries, and email communication while maintaining accurate records and timely follow-through. Because the CSR represents the face ofthe company, strong attention to detail, organization, and professionalism are essential to delivering reliable support, resolving issues efficiently, and reinforcing the company’s reputation with every interaction.

 

This is an in-person role at our N.E. Portland plant.

What will make you successful?

Required experience:

High School Diploma

1 year of customer service experience

 

Preferred experience:

MS Office suite expertise

ERP system experience

Understanding of basic math

 

 

   

Equal opportunities

Hydro in North America is an Equal Opportunity Employer where all phases of employment are based strictly upon the qualifications of the individual as related to the work requirements of the position. This policy is applied without regard to race, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, veteran status, marital status or any other category protected by law. We strive to provide equal opportunities for all to contribute and succeed with us.

If you need an accommodation in order to complete the application, please contact Hydro Recruiting via email at recruiting.north.america@hydro.com