Senior Rooms Division Specialist

One of the best-known names in cruising, Princess is the world’s leading international premium cruise line and tour company, carrying millions of guests each year to hundreds of destinations around the globe.  We give our guests the Medallion Class experience others simply can’t. The Love Boat promises something for everyone. 

We are looking to hire a Senior Specialist, Rooms Division.  The Senor Specialist, Rooms Division supports the fleet-wide delivery of exceptional cleanliness, sanitations, product quality, and operational excellence across Rooms Division. This role strengthens shipboard performance through data analysis, technology enablement, and continuous improvement initiatives. The Senior Specialist partners with shipboard and shoreside stakeholders to optimize inventory management, implement new systems and equipment, elevate the guest experience, and maintain high standard of appearance and hygiene. The role upholds Princess' Culture Essentials and The Princess Purpose service commitments while contributing directly to the fleet success and operational efficiency.

Here’s a summary of what Princess is looking for in a Senior Specialist, Rooms Division.  Is this you? 

Responsibilities: 

Hotel Operations & Guest Experience

• Research and recommend new technologies, chemicals, and equipment to enhance Rooms Division efficiency and product delivery.

• Serve as the primary contact for Rooms Division technology development, coordinating with GuestView, Shoreside team, and shipboard leadership to launch enhancements.

• Track ship appearance and cleanliness ratings, identifying variances to target.

• Maintain and update Rooms Division SharePoint documents, HESS and MSPM updates, and inspection documentation

• Prepare fleet communications, presentations, and meeting documentation to support shipboard teams in achieving operational standards.

Product Delivery & Operational Efficiency

• Own, track and report Rooms Division shoreside performance targets.

• Use dashboards and analytical tools to provide real-time visibility into operational performance, identifying trends, bottlenecks, and improvement areas. 

• Conduct regular performance reviews, producing detailed operational insights for leadership.

• Maintain asset condition reports and inventory transparency to support strategic resourcing.

• Ensure accurate shoreside operational data capture, communication, and alignment to continuous improvement initiatives.

Financial Responsibility

• Manage the Rooms Division financial tracking tool and maintain financial visibility for fleet operations. 

• Analyze performance against budgets and forecasts, producing cost analyses and dashboards.

• Identify trends, variances, and cost-saving opportunities, offering strategic recommendations to optimize financial outcomes.

• Collaborate with procurement, supply chain, and shipboard teams to ensure cost-effective resource utilization

Team Development & Personnel 

• Model and reinforce Princess Culture Essentials and The Princess Purpose service principles across the Rooms Division team. 

• Support change management and promote a culture of continuous improvement and innovation. 

• Encourage teammate driven ideas, assisting with development, approval and implementation processes.

• Maintain knowledge of all Rooms Division shipboard roles and rotations to ensure accurate guidance and support planning.

Safety & Compliance

• Support shipboard leadership in maintaining safe and compliant environments.

• Ensure compliance with all HESS and US Public Health standards.

• Assist in coordinating shipboard resources during outbreak situations requiring elected sanitation measures. 

• Review internal and external audit finding