Diabetes Virtual Patient Navigator

Inizio Engage has an exciting partnership with Modular Medical to support the launch of the Pivot Insulin Pump.  Modular Medical is dedicated to developing diabetes technology that everyone can use. Their goal is to liberate and empower the entire diabetes community, fostering better health outcomes.  Their mission is to simplify diabetes management and expand access to the higher-quality care that insulin pumps provide.  Modular Medical aspires to develop technology that empowers people to improve their health and well-being and take back more of their lives.

The Diabetes Virtual Patient Navigator will provide comprehensive educational support to identified patients, caregivers, Healthcare Professionals and their staff within Endocrinology and Diabetes Specialty Clinics to meet all relevant standards as set by Inizio & Modular Medical.

Why You’ll Love Working Here

We believe great people deserve great support—at work and beyond. That’s why we offer a rewards experience designed to help you thrive personally, professionally, and financially:

• Competitive pay that recognizes your experience, expertise, and impact
• Comprehensive benefits including medical, dental, and vision coverage; accrued paid time off; 401(k) with company match; disability and life insurance; and paid maternity and paternity leave
• Company-paid holidays so you can rest, recharge, and focus on what matters most
• Recognition programs, contests, and awards that celebrate your contributions
• Continuous growth opportunities through learning, leadership development, and career advancement support
• A collaborative culture where your ideas are valued and your work makes a difference

We’re also proud to be recognized for creating exceptional employee experience

• Best Place to Work in BioPharma — 2022, 2023, 2025
• Certified Great Place to Work® — 2021, 2023, 2025, 2026

Learn more: https://www.greatplacetowork.com/certified-company/7003732

What will you be doing? 

• Coordinate with patients, healthcare providers, specialty pharmacies, and other stakeholders to ensure pre-and-post-training inquiries are addressed
• Provide multi-channel inbound and outbound, non-promotional, educational disease state and diabetes device support to patients, caregivers and their healthcare professionals while adhering to program talking points and resources
• Provide training support for diabetes medical device such as expectations for device set up, operation, troubleshooting, proper use techniques
• Present educational content in accordance with client-specific procedures, standards and compliance requirements
• Utilize approved scripts, educational materials and client approved program resources to ensure accurate and consistent messaging
• Maintain high-quality customer interactions and superior service standards during all engagements
• Attend and complete all training courses and related competency assessments that Inizio Engage requires, to an appropriate standard and within a specified timeframe
• Develop and strengthen relationships with key customers 
• Facilitate the development and provision of services across multiple healthcare sectors, as determined by the Modular Medical or Inizio Engage
• Complete all required administrative responsibilities in a timely manner. Some of these could include but are not limited to; daily computer updates, weekly summary of activity reports, emails and time reporting
• Attend local and national meetings and/or conferences, as required, to keep abreast of plans, activities and developments and to exchange knowledge and experience within the Patient Solutions team
• Maintain all company equipment and materials in accordance with company instructions
• Comply with all Inizio Engage Policies and Procedures, along with all Modular Medical Policies and Procedures as required.
• Perform other duties as requested. 

What do you need for this position? 

• Current US healthcare professional license
• Bachelor’s/BSN or equivalent work-related experience Certified Diabetes Educator (CDE) Preferred
• Preferred minimum of 3 years’ experience working in the Diabetes disease state or related field
• Demonstrate effective and professional communication
• Excellent interpersonal skills with pleasant telephone manners and articulate phone voice
• Competency with Call Center Telephone Technology
• Demonstrable organizational skills
• A self-starter with high personal motivation
• Ability to manage multiple tasks
• Evidence of continual professional development and a d