Branch Member Advocate

<div><strong>Hourly Pay Range: $22.79 - $25.07, depending on experience</strong></div> <div>&nbsp;</div> <div><strong>We offer a pay-for-performance compensation program including bonuses for all employees and a competitive benefits package. See&nbsp;<a href="https://www.cuofco.org/careers" target="_blank">https://www.cuofco.org/careers</a>&nbsp;for a high-level overview of our benefits package and bonus offerings.</strong></div> <div> <p><strong>Remote Eligible: No</strong></p> <table width="100%"> <tbody> <tr> <td> <h3>General Purpose of the Position</h3> </td> </tr> </tbody> </table> <p>Primarily responsible for providing effective member service for Credit Union of Colorado members by utilizing excellent, in-depth knowledge of company products and services to find the best solutions for our members.&nbsp; A Member Advocate is compassionate, approachable, and dedicated to enriching the member’s experience with our organization. The individual in this position is passionate about connecting with people, building trust and providing a level of expertise that is unmatched in the industry, by maintaining a deep knowledge of financial products and services including deposit accounts, consumer loans, mortgage loans, and self-service products. They must advocate for our members in pursuit of a better outcome, always “owning” the member experience to create confidence in finding the best solutions. A Member Advocate must effectively carry out the essential duties of this position in a manner that consistently demonstrates Credit Union of Colorado’s Core Values and Services and Solutions expectations.</p> <p><strong>ESSENTIAL DUTIES AND RESPONSIBILITIES</strong>&nbsp;(includes the following). May perform other duties as requested or assigned.</p> <ul> <li>Consistently build rapport, ask questions to uncover needs, recommend solutions, educate our members about our convenient service options, and demonstrate our “here to help” culture.</li> <li>Open new member accounts, service existing accounts, offer solutions tailored to individual member needs, while safeguarding member information.</li> <li>Maintain knowledge in all credit union programs, ensuring exemplary service and accuracy is delivered to all members.</li> <li>Provide deposit, consumer and mortgage loan, and money management services to members.</li> <li>Collaborate across all branches and support departments, to always facilitate the best and most appropriate solutions for our members.</li> <li>Demonstrate flexibility in assuming a variety of roles and responsibilities including, but not limited to, teller operations, reception, consumer, and mortgage loans.</li> <li>