Senior Product Designer, Industries

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Job Category

User Experience

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Salesforce’s Product UX team is hiring Associate and Senior Product Designers to shape the future of our Nonprofit and Education Clouds, part of Salesforce’s Impact Portfolio and broader Industries strategy. These purpose-built clouds are designed to help mission-driven organizations (schools, universities, foundations, and nonprofits) deliver essential services, drive community engagement, and transform how they operate in a digital-first world.

As part of Salesforce’s Customer 360 platform, our industry clouds combine reusable architecture, industry-specific data models, and pre-built business processes to help organizations accelerate time to value and drive long-term outcomes. For UX designers, this means the opportunity to work at the intersection of systems thinking, human-centered design, and social impact, where your work not only meets high complexity and scale, but also meaningful purpose.

You’ll contribute to Salesforce’s enterprise design system while tailoring it to the unique needs of nonprofits and educators. You’ll collaborate with product managers, engineers, and researchers to craft experiences that are powerful, accessible, and inclusive, designed for impact at every level.

This is a chance to solve real-world problems at scale, advocate for underrepresented users, and help shape how mission-driven organizations thrive on the world’s #1 CRM platform.

 

Experience/Skills Required

3+ years of experience designing end-to-end product experiences as part of a cross-functional team

Strong communication and collaboration skills, you can clearly explain design rationale and build alignment across disciplines

Experience navigating ambiguity and framing design problems and opportunities independently

Demonstrated ability to manage multiple projects and priorities while maintaining a high standard of craft

Deep understanding of user-centered design principles, accessibility best practices, and UX research methods

Proficiency with modern design tools such as Figma, and ability to learn new tools as needed

Familiarity with enterprise or multi-role systems is a plus

Bonus: Experience working in mission-driven sectors (e.g., education, nonprofit, public sector) or with Salesforce products

Responsibilities

• Use documentation, reviews, and storytelling to clearly communicate design intent and rationale across disciplines

• Act as a connector between design, product, engineering, and other key partners to ensure a cohesive end-to-end experience

• Co-create a clear UX vision with PM and Engineering, grounded in user insights and business goals

• Guide the design of multiple web and mobile product features, ensuring consistency, usability, and impact

• Develop wireframes, storyboards, and conceptual models to frame problems, communicate ideas, and align stakeholders

• Design solutions that extend our design system while evolving it to meet emerging needs

• Create detailed specs and design artifacts that support high-quality implementation and cross-functional alignment

• Partner with developers and QA to refine and ship polished, accessible experiences

• Share new interface patterns and design system updates with peers to promote consistency and reuse

• Provide mentorship and tactical feedback to newer designers and contribute to team growth

• Advocate for inclusive, accessible experiences, ensuring accessibility is prioritized in planning, design, and delivery

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