Manager, Community Care Network - NC (Market Wide)

#communityhealth #healthcare

About Us:

Cityblock Health is the first tech-driven provider for communities with complex needs—bringing better care to where it’s needed most, block by block. Founded in 2017 on the premise that “health is local” and based in Brooklyn, we are backed by Alphabet’s Sidewalk Labs along with some of the top healthcare investors in the country.

Our mission is to improve the health of underserved communities. Importantly, our solutions are designed specifically for Medicaid and lower-income Medicare beneficiaries, and we meet our members where they are, bringing care into the home and neighborhoods through our community-based care teams and Virtual Care offerings.

In close collaboration with community-based organizations, local providers, and leading health plans, we are reorganizing the health system to focus on what matters to our members. Equipped with world-class, custom care delivery technology, we deliver personalized primary care, behavioral health, and social services to deliver a radically better experience of care for every member and community we serve.

Over the next year, we’ll grow quickly to bring better care to many more members and their communities. To do this, we need people who, like us, believe that everyone should have good care for what matters to them, in their community. 

Our work is grounded in a belief in the power of a diverse community. To close gaps in care and advance equity in the communities we serve, we have to start with making our own team diverse and inclusive. Our ways of working are characterized by creativity, collaboration, and mutual learning that comes from bringing together a community from diverse backgrounds and perspectives. We strive to ensure that every person on the Cityblock team, and every Cityblock member, feels supported and included as a part of our community.

Our Values:

• Aim for Understanding
• Be All In
• Bring Your Whole Self
• Lean Into Discomfort
• Put Members First

About our Team: 

We employ a field-based, home-based care model and are committed to meeting members where they are--in their homes, in their community, and in our Hubs. You will go above and beyond to connect with Cityblock members in a non-judgmental, respectful and empathic manner, to meet their needs, and to provide feedback to the system as a whole as we strive to do better every day.

About the Role:

Under the direction of the Market VP, this position will lead the development and execution of the North Carolina market strategy for community engagement, relationship management and partnership cultivation with new and existing community based organizations (CBOs), payers, providers and health systems. This position will support social care functions for North Carolina  internally and externally and requires a deep understanding of social drivers of health and how they influence health outcomes and total cost of care. This role will have a dotted line reporting to Social Care.

* This role has up to 75% travel throughout North Carolina, this includes some evening events, as well as 1 Saturday per month  

Essential job responsibilities: 

• Support local partners, relationships in accordance with central CBH social care priorities
• Support creation of local framework for partnerships; terms of engagement to enable accountability and build preferred social care networks in market
• Unlock value of social care benefits and set priorities in collaboration with payers for community engagement that is high yield for CBH members including strategic, in-market payer events 
• Create market framework and operational plan for engaging providers/care delivery organizations
• Set market targets and success metrics
• Collaborate with marketing to create talking points, pitch material, and operational plan
• Align with company-wide care model design work 
• Adapt to local context and market-specific rules; work with leadership, CTLs and CHPs

Requirements for the Role:

• Master’s preferred, Bachelor’s required,
• Social Work, Community Development, Strategic Partnerships
• Minimum 5 years of experience 
• Advanced communication skills including ability to use varied tech  platforms. Including but not limited to Slack, Google Suite (Gmail, Docs, Sheets, Slides, etc.) and Mac products
• Knowledge of electronic health record systems and/or care facilitation platforms preferred
• Strategic thinker, cross-functional collaborator and ability to problem solve efficiently
• Growth and learning mentality, ability to think outside the box, go outside the bounds of “traditional” responsibilities
• Adaptable to change and pre