Director of E-Business and Customer Engagement

Amarr, a part of ASSA ABLOY – the global leader in opening solutions - is looking for a Director of e-Business and Customer Engagement to support the increasing need to improve our customers’ engagement and satisfaction through digital services and technology. Amarr offers a wide range of residential and commercial garage door products and solutions to independent, professional garage door dealers who install and service these doors.

 

The Director of e-Business and Customer Engagement’s primary responsibility is to generate revenue and create dealer loyalty by developing and implementing a successful e-Business and customer engagement strategy that includes digital marketing to drive leads, e-commerce to grow sales, digital solutions to add value for the dealer and create an excellent customer experience throughout the customer’s whole journey for both a dealer and a end-customer.

 

In addition, the Director of e-Business and Customer Engagement is responsible for establishing superior customer service that builds trust and loyalty. This position will work in tight cooperation with marketing and IT and collaborate with other ASSA ABLOY indirect business areas and the ASSA ABLOY divisional and group e-Business teams.

 

Experience and Education Requirements

• Bachelor's degree, MBA in marketing or business preferred
• 10 years of digital marketing, e-commerce or technology platforms, with focus on marketing growth and customer engagement/service
• Three to five years of experience in a leadership role
   

Essential Skills

• Accomplished and growth-focused leader with business acumen
• Passionate about customer advocacy and understanding of the customer journey
• Highly regarded for surpassing targets, improving brand awareness, and yielding business value while ensuring customer success
• Driving brand growth awareness by optimizing sales and marketing programs, website integration/optimization, and driving new initiatives to support the Business Units
• Distinguished record of orchestrating customer-focused approach to marketing, customer service, and digital business innovation producing profitable results and customer loyalty
• Visionary leader with stellar record in developing and leading numerous teams both directly and within matrix organisation
• Extensive knowledge in a variety of disciplines such as customer service, project management, and information technology
• Extensive experience and thorough knowledge of customer journey mapping, digital marketing principles, brand, product, e-commerce and customer service
• Deep understanding of changing market dynamics
• Outstanding communication, presentation, and interpersonal skills to all levels in company
• Strong, strategic thinking and superb analytical skills
• Entrepreneurial spirit

 

Roles & Responsibilities

• Development of e-business and customer service strategy that supports  company’s overall brand, marketing and sales strategy and customer journey
• Strategy development and management of digital dealer programs and customer service to build dealer loyalty and drive customer engagement
• Development and management of platforms, UI/UX of brand website, e-commerce shop, and dealer programs for customer engagement,