Customer Onsite Specialist

Wonolo (Work Now Locally) is disrupting the $140BN temporary staffing industry. Founded in 2014, Wonolo's mission is to help people find consistent work. Through our two-sided tech marketplace, we connect hundreds of businesses in need of front-line workers with 1 million underemployed workers in local markets across the United States, within minutes. Wonolo recently raised $140M in growth funding which will continue to help us empower the in-demand workforce by democratizing access to flexible work, opportunities to learn new skills, a living wage, and comprehensive portable benefits and perks.
As a Customer Onsite Specialist, you will visit different job sites maintained by Wonolo’s customers (commonly a warehouse or production facility) to ensure customers and local workers (Wonoloers) have easy access to our support channels. You’ll be working with both Wonoloers and customers, serving as a product expert of the Wonolo app, a problem-solver, and a human connection. As needed, you will serve as a local recruiting operations agent, helping to acquire, onboard, or assess workers for W2 jobs on the platform.  Reporting to our Senior Manager of Customer Operations, you’ll help Wonoloers and customers navigate routine tasks as well as new challenges. You will be immersed in a fast-paced environment that is constantly in flux.  Most importantly, you will have a direct impact on supporting local workers by helping to shape the future of work.
This is a full-time, hourly role (40 hours per week). We encourage a healthy work-life balance and offer a flexible schedule based on your needs, however, early mornings, evenings and/or weekends may be needed.
We welcome qualified candidates located in the Newnan, Georgia area. 

What you'll do:

• Travel to different Wonolo customer locations (commonly a warehouse or production facility) and coordinate with customers on issues relating to the check-in / check-out process, time-theft prevention procedures, and other issues relating to Wonoloers' completion of jobs
• Build trusting relationships with customers and advise on potential improvements to their standard operating procedures 
• Triage issues between customers and Wonoloers using white-glove support skills
• Escalate feedback to improve the customer and Wonoloer experience. Serve as an expert on the ins and outs of our software and terms as applicable to Wonoloers and customers
• Help to acquire, onboard or assess workers for W2 jobs as needed, including reviewing I-9 and worker identification documentation 
• Connect with Wonoloers and act as an additional resource for questions and support needs they may have 
• Verify Wonoloers' completion of customer-supplied conditional offer specifications

Who you are:

• 2+ years of experience in an applicable role such as staffing, human resources, or customer service  
• This role will require travel to and from customer facilities, and will therefore require a reliable form of transportation
• Comfortable working in an industrial environment and communicating with a diverse range of stakeholders 
• Strong communication skills (in-person, written, and verbal)
• Reliable, responsive and able to work under minimal supervision - you’ll be remote & collaborating with other Wonolo team members virtually 
• A positive self-starter and eager to learn - you’re willing to own results, try new things, are open to feedback and not afraid to ask questions  
• Comfortable with tech platforms - e.g. Google for Business tools (Gmail, Calendar, Docs, and Sheets) and Slack
• You demonstrate a substantial commitment to advancing representation and inclusion

If you have read up to this point, we hope you are excited about this opportunity to work at Wonolo! Even if your experience does not check every bullet point, we still highly encourage you to apply. The best hires do not always check off every box of a job description.

Nice to haves:

• Experience in the industrial/warehousing environment is a plus

Benefits and perks:

• The opportunity for growth in a mission-driven and well-funded start-up
• Competitive wage based on experience and opportunity for career advancement
• Cell phone reimbursement
• Company laptop
• Potential equity and eligible for a company bonus
• We pay 100% of the medical/dental/vision insurance premiums for you and 80% for your dependents
• Parental leave plan
• Life and disability insurance

The expected pay range for this position is $20/hour - $24/hour, depending on job-related knowledge, skills, and experience. Additionally, this role is currently eligible to participate in Wonolo’s equity plan as well as a range of health & wellbeing, retirement savings, and other benefits within a holistic total rewards offering.
Abo